Great place. Great deals. Plenty of helpful staff
At Best Buy San Marcos, I was pushed out the door for trying to return a laptop. No respect, no service, just dismissal.
Then I drove to Best Buy Mission Valley — what a difference. It felt like walking into NASA Mission Control: professional, precise, smooth. They processed my return instantly and with a smile, even inviting me back.
Now I understand why San Marcos is empty, while Mission Valley is buzzing like a launch pad. Customers know where the real mission is. 🚀 I still like Best Buy — the Mission Valley team proved the brand can shine like NASA Mission Control. But San Marcos… if you don’t fix your attitude, you’ll keep drifting in empty space while the real customers orbit elsewhere. 🌍🚀
Do not buy from this store! I received a damaged laptop, came to exchange, return or even repair within less than 10 days post purchase . Joe the GM said they are not responsible for any of their products. U need to contact mnf warranty. So they don’t honor their policy. Don’t buy stuff from Best Buy. Go for other stores. Would never buy anything from them again!
Response from Best Buy
August 23, 2025
Hello!
I can imagine the frustration this situation has caused and would like for our support team to look into this further. Please send a private message via Facebook (https://bby.me/3kvdbd), Twitter/X (https://bby.me/usjdqh), or Instagram (https://bby.me/uxmdk3) and state that you are responding to Google Review 33894.
We look forward to hearing from you.
Sincerely,
^Tina
Great products and great help from the employees. I’m very happy with my experience.