Best Buy San Marcos

DO NOT PURCHASE EXPENSIVE ITEMS AT BEST BUY DUE TO "CORPORATE" RETURN POLICY/INTERNAL DISORGANIZATION: We returned a Nordic Track cycle yesterday. We purchased it two weeks ago. We have our original online receipt and credit card statement showing the purchase of $1699. Best Buy does not want to refund our money because "they can't find the original receipt on their internal system." We've spent two days (7 hours) trying to get a refund. Best Buy said they cannot find the original receipt in their system, but acknowledged they owe us the money. We provided our original online order, receipt and credit card statement. They said "Corporate" will need to figure it out as this is their error. We called "Corporate" from the Best Buy store and spent 1 1/2 hours trying to shift through the language barrier. The employee could not make out what they were saying. Best Buy's "Corporate" appears to be in India. No one could understand. Words cannot express the frustration between the employees and myself. The manager at Best Buy even said "this is painful." I finally left the cycle and told management to call me once they figure it out. They called me late at night and said that "Corporate" decided to refund our $1699, but will NOT give us the tax on the item ($130). I could not believe this. It felt like we were dealing with a 3rd world country. I asked why? The manager at Best Buy San Marcos understood and said this is how "Corporate" does things now (since 2021). We started our return at the Best Buy Santee.... after 4 hours they told us to take it to the Best Buy San Marcos.... so we loaded up the heavy cycle and took it to San Marcos. This was all on day one. The return was not finalized until day two at 7PM. Words cannot express the frustration of trying to return an unopened, unused, brand new item, within two weeks, with a receipt, and having a company unwilling to comply because of their own internal disorganization. As of now, they will NOT return the tax on this item. We will be escalating the tax issue to Small Claims Court. It's not about the money, it's about the principle. This is wrong and it is theft - robbing the customer of their money. We've never seen this happen at any store. Please also note that Best Buy's return policy is 15 days. There are no exceptions. We recommend shopping at Costco. To note : The manager at the San Marcos store was very kind, it's not his fault. I feel sorry for the employees and managers as their hands are tied due to "Corporate." Best Buy was a good store before 2021, but everything has changed. Unbelievable.

Had been going to the store daily asking for info on the new Pokémon drop as I’m an Avid collector. Best Buy Staff stated they would only sell Friday Morning 1/17, for the new drops, let alone any stock they had in store such as Pokémon Ball Tins. Emplyee clammed it “wasn’t in the system” when scanning it. This was reaffirmed each and every day by the employees at this location. Friday arrives, Myself and dozens of others waited outside as employees walked into the store for hours prior to the 10am opening. They open and after asking multiple times, staff stated it had already all been sold as many employees laughed or avoided Eye contact. Multiple other customers also experienced this and were frustrated. Extremely misleading by the employees only for one mention, “everything was sold online at the 12:00am drop.” This had occurred at 10Pm the previous day and was an absolute mess. Staff seems to be backdooring or involved in something shady when this information was known and customers were let aimlessly wait for hours. Be better.

On January 17th, a new highly-sought-after Pokemon pack dropped. Days prior, I (as well as many other collectors) had been going into the store to ask employees when the products will be available. Collectively, the employees were saying the morning of the 17th. AWESOME! By 9AM there was already a line of people hopefully waiting for the chance to get some of these cards and collector boxes while employees were trickling in. Each employee was avoiding eye contact with the crowd as they entered the facility. Sure, maybe it’s daunting seeing a whole bunch of people so early, I get it! But what I don’t get it why as soon as the doors opened, upon entering the building the employees immediately started grinning at us and holding in laughs as they told us they were out of stock. January 17th at 10AM… They claimed that the product dropped at midnight which wasn’t true as it was surprise dropped at 10PM January 16th and because the site was lagging because of traffic I don’t know a single person that was able to get a box. Now, sure preorders are a thing, although I think it is a terrible practice for certain products as bots and scalpers destroy the fun for genuine collectors and people that put effort in. That is not why I am giving this facility 1 star. The employees knew why we were there, they taunted us when we walked. So why couldn’t they have the human decency to take five seconds to step outside and tell us that they had no stock? Instead of giving us hope and literally stealing our chance at getting anything as other stores open at this time as well. It was rude and poor customer service, but more importantly, it just devastates me to see how people can look down upon someone who have a passion and hobby for something even if they find it silly. So yeah, L for compassion…

Waste of time. Make appointment to fix iphone screen. Get there and they don't have record of the appointment. They said appointments made on apple.com "haven't been pushing through for several days"...great...you might want to fix that. Then they didn't have the right screen anyway. Just an all in all waste of time.