ahlahlancha
July 22, 2025
Some purple haired girl walks away halfway through the line at the checkout. I waited my turn and as soon as it was my turn at the cashier she just walked away and started messing with a TV in a cardboard box ignoring me and the rest of the customers patiently waiting. If you refuse to help customers you shouldn't be getting paid.
Response from Best Buy
July 23, 2025
Hello.
Thank you for taking the time to bring this to our attention. This is not the positive experience we aim to provide. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist in any way that we can. To do so, please send us a message on Facebook (https://bby.me/4cgdvs), Twitter/X (https://bby.me/7m5vbq), or Instagram (https://bby.me/4d85by). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 19301.
Best,
^Allison
I love this place, they always help and are always very knowledgeable and if they dont know something they find someone that knows, very good with costumer service and I love their return policy, never have to worry about getting stuck with something you bought, over all its awesome.
Que pésimo servicio y atención de Rubén Rojas es lamentable que tengan este tipo de personas trabajando en Best Buy siendo esta una excelente compañía, es un prepotente y mal educado, me dan lástima este tipo de personas que les faltó atención de sus papás o que nacieron sin principios o valores de un hogar, ojalá algún día pueda darse cuenta Rubén Rojas que tienen problemas y que con ese carácter no avanzará, siempre es un placer comprar en Best Buy siempre y cuando este tipo de personas no estén en la tienda !!
Response from Best Buy
July 21, 2025
Hello, Edgar,
Thank you for reaching out to us here on Google and sharing your experience. We understand how important excellent customer support can be. We would like to take a closer look into any concern you may be facing and document them. To continue, please contact us through a private message on one of the following social platforms with your full name, phone number, and email:
Facebook (https://bby.me/3cs2zi)
Twitter/X (https://bby.me/j1jy6s)
Instagram (https://bby.me/v2hh08)
We look forward to assisting you there.
Regards,
^ Brandon
Ordered on line for pickup, young Lady was very helpful on line and the one in the store