Best Buy San Marcos

Excellent customer service, easy to find exactly what I needed.

First of all, I purchased all my appliances minus the fridge from Pacific Sales. Bought from Robert who has been the absolute best! This review is for the delivery service and phone customer service! The absolute worst! I should’ve had my appliances stalled on February 2. The initial delivery driver was horrible. He appeared to be incompetent of installation and also charged me upfront for screws to be put into my backsplash and the conversion kit for my gas range come to find out three appointments later realized the conversion kit was not installed properly and my oven is a blazing inferno and smells like gas. I made an appointment that was supposed to be today and they canceled on me since they had old notes and wasn’t correct information. I am now fed up with Best Buy and will be having someone else inspect my appliance and do it correctly. They have horrible communication. Do not ever use Best Buy for any of your appliance needs. Also, trying to get a refund is also a disaster! Lastly, I had to hire my contractor to install all my appliances instead but the initial delivery guy didn’t leave us with the gas line or the anti tip bracket. Just horrible. I can’t say it enough!

The worst company in history. It's a mental illness. The shipment may arrive or it may not. They give you reasons like the address is incorrect. I've sent it several times, and I'm still waiting. A week has passed, and every day it's the same thing: my order hasn't arrived. They use artificial intelligence most of the time to talk to customers. Isn't there a phone to talk to the employees? Doesn't this company have any customer service centers? They love to torture customers. I don't recommend this company. It's terrible, terrible, terrible.

The worst company in history. It's a mental illness. The shipment may arrive or it may not. They give you reasons like the address is incorrect. I've sent it several times, and I'm still waiting. A week has passed, and every day it's the same thing: my order hasn't arrived. They use artificial intelligence most of the time to talk to customers. Isn't there a phone to talk to the employees? Doesn't this company have any customer service centers? They love to torture customers. I don't recommend this company. It's terrible, terrible, terrible.