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Frequently Asked Questions About Best Buy Downey
How do I check product availability at the Downey Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Downey Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Downey stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Downey Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5780 reviews)
Jon R
March 26, 2026
2 out of 5
Poor customer service and selection. The employees actively avoid you.
Jorge
March 22, 2026
1 out of 5
I had a very uncomfortable and disappointing experience today while trying to purchase a camera. My friend and I were in the store, and we felt like we were being treated differently from the moment we walked in. We were stopped and surrounded by undercover staff, which made us feel targeted and profiled. As Latino customers, with visible tattoos, it felt like we were being judged rather than helped.
When I tried to complete my purchase using my account for monthly payments, I asked another employee for assistance. Instead of helping, he dismissed me, saying he was busy, while also appearing to communicate with the undercover staff about us.
This experience made me feel harassed and disrespected. No customer should feel unsafe or judged while simply trying to make a purchase. Because of this, I will not be returning. I hope this business reflects on how they treat people and makes serious changes.
Response from Best Buy
March 22, 2026
Hi, Jorge,
Thank you for sharing your review with us. We never want to make our customers feel unappreciated or unwelcome. We can see how this may not have been properly reflected during your recent visit and would like to discuss this further.
Please connect with us through a private message on Facebook (https://bby.me/SE24eW), Twitter/X (https://bby.me/6lwICM), or Instagram (https://bby.me/TS2UIT). Please be sure to mention "Google review 133333" when reaching out.
Jonathan L
March 19, 2026
5 out of 5
They were very helpful
Jose P
March 16, 2026
5 out of 5
Un servicio muy bueno