The employee was very helpful,but I was disappointed in the selection of tablets.
Calissa C
October 04, 2025
They need to update their online store hours. I live in fort Pierce and was trying to get my autistic daughter a tablet to surprise her before she woke up, made that 45min drive in rainy, Florida snowbird, Saturday morning traffic then waited at the door for 15mins thinking they were late to opening like an idiot not reading the door hours properly just to realize I wasted my time and gas. I went to Walmart instead, please update online hours, thank you!
Response from Best Buy
October 04, 2025
Hello Calissa,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/yzu6n6), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 51607.
Kindest Regards.
Great service, Danny and a young lady helped me. Very help full.
Geek squad made me wait over an hour for my appointment just to tell me to go to the Apple Store that’s an hour away. They knew it was physical damage, asked me to wait just to tell me to drive it to Apple. They could’ve told me from the beginning they couldn’t help me and that I would need to go to Apple. Unprofessional, inconsiderate and I won’t be coming back to Best Buy for Apple products again. I’d rather just buy directly from Apple.
Response from Best Buy
October 03, 2025
Hello, Salma,
Thank you for leaving us a review. It saddens us to hear that your recent experience with Geek Squad was not a positive one, especially when needing attentive customer service. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #51338 when reaching out on social media.