Quick and easy fix with the help of the geek squad.
Stephanie R
November 06, 2025
The only reason I’m giving 5 stars is because of Keith. He was extremely helpful, patient, and knowledgeable. We’ve been having ongoing issues with customer service—no one seemed to be able to locate our account or warranties. Keith took the time to investigate and found the problem right away. Apparently, my husband and I had been sold separate memberships, and only mine included the 2-year warranty. We had no idea! Thanks to Keith, we can finally get everything corrected.
He deserves recognition for going above and beyond to fix what multiple people couldn’t.
The manager Michael Dunne at Best Buy is very rude we try to return something under warranty and they refused to give me credit or exchange . He said there's a new policy . We ask show us the new policy he said he dosent want to argue that’s the rule he gave us the card and said call corporate.. our vacuum is under warranty. We feel very discriminated the way he spoke to us . Maybe cause we had an accent. Who knows ?
Response from Best Buy
November 04, 2025
Hello. We understand how this experience would be frustrating as well as concerning and would like the chance to look into this. Please reach out to us on Facebook (https://bby.me/34r1x7), Twitter/X (https://bby.me/qwcl7j), or Instagram (https://bby.me/psewhc) and an agent will be glad to help. Please also include Google Review number 64379 when reaching out. Thanks!
fawzia c
November 02, 2025
The technicians in phone section are awesome
Had a recurring problem with my phone and drove me crazy. The staff are knowledgeable and patient with me, who knows nothing about my phone.
And yes, they helped me again. Thanks guys...big hug.