Best Buy Holland

Purchased some cables online. My friend offered to pick then up for me as it was out of my way. They arrived at the store and they refused to give them the order. They called me so I could speak to the representative. Cody and Collin, the "managers" on duty (combined age may be able to buy cigarettes but not alcohol) both stated that they would need to see my physical ID in order to pick up the items. I offered to send a picture of my ID, I described the items, offered to send a picture of my order, the credit card that I purchased the items with, the phone number on the account, my email address. They said none of that would work. They then said I could add my friend as an authorized person if I went on their app or website to do so. It would then take an hour to update. I would never ask someone to spend an hour in their cold, outdated, soulless corporate business; due to a stupid anti-consumer policy. I drove down to the Best Buy and was told that the actual Manager was home and would not be able to be contacted except by email. Customer care kept hanging up on me and were not helpful. This is the 2nd time in two weeks that different Best Buys have crapped the bed on customer service. At this point I would rather swallow a glassful of angry bees than give this company another dime. Went on to spend 3 hours with customer support (clearly outsourced) continuong to hang up on me and claim their was no supervisor available and that their was nothing they could do for me

Very helpful, price wasn't so good and I didn't get my car stereo

Not even sure how there still in business. 10 people in the store and I walked the store twice looking for something. No hello goodbye and not 1 of the 10 people even moved to help. Hopefully they go out of business soon because its nothing like it was years ago.

Carmine was very informative in explaining the different products and helped me fine what best suits me!