How do I check product availability at the Gilroy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gilroy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gilroy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gilroy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1781 reviews)
James H
November 04, 2026
1 out of 5
Ordered a TV from Best Buy (haven’t received it yet) and 5 days later, Best Buy reduced the price by $197. Best Buy says they jobbed out the order to a 3rd party and no longer have anything to do with the order. Even warranty and returns are at the discretion of the 3rd party. Buyer beware!
Response from Best Buy
November 04, 2026
Hello James,
Thank you for sharing your perspective. We understand your concerns regarding the pricing of your order and the fulfillment process through a third-party seller. If you would like to chat with us about your experience, please reach out to us on any of our social media profiles below with Google Review 248364.
Facebook ( https://bby.me/MQqkUX)
X ( https://bby.me/g5yBmL)
Instagram ( https://bby.me/RuiRoQ)
Skip S
October 29, 2026
5 out of 5
Other than the "immediate" "Can I help you?" I usually find what I want on my own and not something they do have that I don't want
Nilda
October 18, 2026
5 out of 5
Kids on stop shop for Every thing tech!! LOVE the customer service 👌