Best Buy Norwalk

Sold me a pair of refurbished apple headphones that were still connected to the previous owner. Would only trade it in, mind you 10 minutes later, if i signed up for best buy plus. A 49.99 a year subscription. I could have just returned it and got another pair at a different bestbuy that had another pair but they pushed me to get the membership by saying it has all these benefits and that i will get a 20 instore credit with the membership as a perk. But that it took a couple days to get the email with it. Turns out that was false and didnt exist when i went back to the store. The manager Jes was the one who i worked with. I went back to the store and couldn’t figure out the $20 so i found the same lady and asked about it. She said i had to have used it within 3 months. I explained that i sogned up march 17, it was may 29th thats still within 3 months. She told me to call corporate. I called them and they said it didnt exist and i that i should go put that manager on the phone. Jes then claimed she has no clue what i am talking about and that she doesnt remeber. I dont know if they get a kickback or any benefits from getting new members but at any cost the they are frauds and i will no longer shop at any bestbuy. Upcharging people by lying to them is scum. I recommend just shopping on amazon, or a local appliance store this place is awful.

Quick. Fast & Courtious Service!!

Terrible and pushy sales people taking advantage of my mother in law. They have upsold her items twice already. Please let your customers be with what they are intending to buy.

Customer service rep did not know the new procedures for item pick up