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Frequently Asked Questions About Best Buy Janesville

How do I check product availability at the Janesville Best Buy?
How do I check my order status?
My local Janesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Janesville stores’ holiday hours?

Recent Reviews

4.0
(1945 reviews)
Rebecca C
November 13, 2026
1 out of 5
Stopped in around 8:15 pm on 11/12 to purchase a case, screen protector, and car mount for my new iPhone. I left after about 20 minutes when none of the store associates bothered to approach me, despite there only being a couple of customers in the store. The employees ignored me and were more interested in talking to each other or offering help to other (male) customers who came in after me. Was not expecting that kind of experience, very disappointing. I left and took my business elsewhere.
Greg B
November 12, 2026
5 out of 5
I recently had an Android Auto in-dash head unit installed in my car. The two techs in the Mobile Audio department were TERRIFIC!! I had occasion to go back twice to tweak the installation (thru no fault of theirs) and on all 3 visits the guys were cheerful, helpful and extremely knowledgeable! I was in and out in a jiffy each time and could not be more pleased! I highly recommend the Janesville store's Mobile Audio wervice dept., those guys are the best!
Gail V
November 12, 2026
1 out of 5
Went into the store to potentially buy a washer, dryer and refrigerator. Not one person offered to help all the while I was in the store. I left and went elsewhere.
Response from Best Buy
November 12, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that the service you received didn’t meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/052zZk), Twitter/X (https://bby.me/yuyZxn), or Instagram (https://bby.me/oODinD). Please include the Google Review reference number #253978 when reaching out.
DAVID G
November 05, 2026
3 out of 5
Lacking inventory!! Looked kind of empty. No one even bothered to help.

About Best Buy Janesville

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