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Best Buy DeKalb
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy DeKalb
How do I check product availability at the DeKalb Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy DeKalb stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the DeKalb Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1201 reviews)
David J
March 07, 2025
2 out of 5
Tried to buy a cell phone for a young person today. Asked him to call me when he was ready to check out at the store and I would give my Visa number to the cashier. Multiple attempts to do it on line, never received my code, saying that they couldn't take a card over the phone, and that my status didn't make any difference, ultimately requiring I drive the 20 minutes to the store to get the young man his phone and off to work. I have been a premium member for years but it seemed that the staff took pride in assuring me that they were protecting me from scammers rather than serving a long term customer. I asked for the store manager but the young man who showed up clearly was not a manager.
Response from Best Buy
March 08, 2025
Hello David,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. However, card information cannot be taken over the phone to insure we are protecting our customer's information the best we can. We would love to document your experience. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64902468" and share your full name, email, and phone number.
Thanks,
^Vanessa
Tom M
March 03, 2025
3 out of 5
Went in to buy a TV, web said I could pick it up in-store but they could not find the product. I had to buy it elsewhere.
Response from Best Buy
March 04, 2025
Good Afternoon, Tom.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64885910" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Alibaba
February 14, 2025
5 out of 5
The geek squad at Best buy are amazing.
There is one thing that kind of bugs me, and I know it's their job. Every time that I walk in there I feel like I'm being hounded by the blue shirts. They constantly ask me if I need any help. The funny thing is when I do need help sometimes it can be hard to find lol other than that great place.
I had just raised my review from four stars to five due to an associate named Himal. She was extremely helpful helping me find an item that shows it was in stock but couldn't find it in the warehouse. She took the time out of her day to help me and she just had such a wonderful attitude. I am not sure what the incentives are for Best buy. I would recommend her for a raise, promotion, or bonus.
Matthew B
February 04, 2025
1 out of 5
Horrible customer service! Super slow & rude!👎👎
Response from Best Buy
February 04, 2025
Good Evening, Matthew.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64776799" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey