Best Buy Edgewood

I had an awful experience here I will never patronize this particular location ever again! I’ve never even been to this location before but this is my first and last time. They obviously need some serious help with customer service because why the hell is their one line for people checking out and for store pickup. I ended up walking to the area that is designated for Store Pickup Orders when this older black women yells “MAM ONE LINE ONLY ! It was rather embarrassing then everyone started looking at me. I honestly started to walk out and cancel my order. You can tell no one knows what to do with orders, they are backed up. Employees need to be retrained this is very sad for this location you’d expect more considering the area.

Went in today looking to buy a phone but no help at the phone service counter. The person left abruptly saying she was clocking out due to her shift ending. Horrible customer service.

They've really gone out of their way to be helpful to me here. In particular, I had one day I came in hoping to take advantage of a trade-in program and I had two devices to swap out for newer ones. They helped with printing the coupons I needed and ringing each one up separately so I got the discount on each of the new devices. They were really patient. I really recommend this location.

I’ll break it down like this! -Only the greeter spoke to us and then waited near the Goggle Nest for someone to ask if we need help. No, we had to go find someone! -Not busy at all (Sunday after Black Friday) -After waiting for the young man to get the correct key to open the case. We went to the register. -I asked if any of the Cyber Monday deals were available today (Never know) The cashier responded “No, that’s only online, hence cyber Monday “ At that point I felt as if my intelligence was being insulted. We politely collected our purchase and exited. Overall, make sure your retail IQ is up to par before asking ANY questions! Good Day!