Best Buy Edgewood

Solid Best Buy location in my experience. Greeter was polite and pointed me exactly where I wanted to go. There were a few people in line in the computer department, and I saw everyone in front of me treated courteously and given correct info. When it was my turn to be helped, Christopher John went above and beyond to help me pick out my new laptop and some RAM for me to upgrade it with. I've shopped at this particular location maybe 5 or 6 times in recent years, and I haven't had any issues. In fact, service in general at all the Best Buy locations around me seem to be improved in the past year or two. Nice to shop in person when it is smooth like this!

The Geek Squad looks like a straw grab, considering the Internet. Unless you're pressed for time and money is no object, it's a waste! Granted if money is no object you're probably not shopping at Best Buy! Let's compare it to the produce section in a grocery store, it's typically the first thing you see after customer service, but a paid tear. Most of it goes to waste and mostly people with chronic issues are being served.

Be aware of the short return window... was upsold a $49.99 (auto-renewing) Bestbuy "Plus" membership so I could make a Christmas return. I like brick and mortar stores but they sure like to make things more difficult than their online counterparts.

Greeted each time I go. Customer service is top-tier. Parking can be a little tight at time though