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Frequently Asked Questions About Best Buy Abilene

How do I check product availability at the Abilene Best Buy?
How do I check my order status?
My local Abilene Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Abilene stores’ holiday hours?

Recent Reviews

4.1
(2135 reviews)
Cristina H
April 19, 2025
1 out of 5
This Best Buy is very racist!!! Sad to know the manager there is doing this . When he approach me he already had this face of disgust because I’m Hispanic he stared me down. I explained my situation without having a receipt for a purchase and he was rudely annoyed when I kept on asking him questions why they don’t they do store credit. As he explained, I stated that is dumb for Best Buy not wanting to do store credit. Once as I said, he told me “to get the hell out of his store.” I walked off, then I went back so upset and asked for his name. With a jerky face he smiles sarcastically and gives his name. I walked off again and immediately & called in Best Buy center to report the incident. As of right now, I haven’t gotten any response or any updates. So if you are a Hispanic or any other ethnicity be careful because they will discriminate you!!!
Rmail
April 13, 2025
2 out of 5
Went over the Best buy in action camera. The price in front of it changed when we went to the register. The tag left out the Version. It's really annoying when you're going in to buy a product. Totally not impressed. It's not the first time this has happened it's been really annoying. The associate never said anything as I told my son in front of her the price was $299.
Response from Best Buy
April 13, 2025
Hello, Thank you for the review. I can certainly understand your frustration with a price not being what you expected it to be. I would feel disappointed, as well. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 65038810. Regards, ^Kristy
george c
April 13, 2025
4 out of 5
I'm an android user and I don't see a lot of support. I do realize that Mac and Windows are the big dogs. Other than that I enjoy the staff on the floor, in my visits it's refreshing that they will help a 70 year old bald guy with a smile. I hope your staff make a living wage for the work they do.
C C
April 07, 2025
1 out of 5
Never buy anything from best buy. They won't even honor there own protection plans. What a wait of time and money. The local store manger was very nice it tje corporate people have not one once of compation for any one.
Response from Best Buy
April 07, 2025
Hello, C C, Thank you for reaching out to us here to share your recent experience. We understand how important protecting your device can be and know how we would feel in this situation. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 65018789 Regards, ^Brandon

About Best Buy Abilene

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