Best Buy Abilene

Terrible customer service will never attempt to purchase anything there...Went in to get a pair of headphones asked for help and got told they were going to get the key to unlock them, customer service rep came back and told me to wait because he was going to help someone else...never returned. Got another employee to help me, only for him to tell me they didnt have them...after the other person had already told me they did....Best Buy has gone downhill would not recommend buying anything from there...plenty of other options with better customer service

The one in Abilene has more options than In San Angelo 85 inch tvs are avaliable and seems to allow for better options than in San Angelo.

Somebody asked me if I needed help I said I want to buy these 50% off items, they took me to them they had them in stock I got them I walked back to the checkout checked out and left it took maybe four or five minutes.

This has been the worst tv buying experience dealing with the Abilene Bestbuy location. I purchased a 75" tv, sound bar and wall mounting on September 20. Delivery and mounting of tv was scheduled for September 28. The tv along with wall mount and sound bar came as scheduled. The tv was apparently defective and was taken back to the Abilene store leaving the wall mount and sound bar in my home. On October 1 after no communication from Bestbuy about a replacement I went to the store and was eventually able to speak with Joe, a "manager" who promised a call by end of day because he couldn't figure out what was going on as far as a replacement tv for the one I paid for that got brought back to his store. Today is October 4 and still no call from Joe. On October 3 a tv replacement was delivered and no mounting because another "manager" named Shai canceled the installation. Today I get a call from Bestbuy wanting to reschedule the delivery of my tv and sound bar. I repeatedly told the person I have the tv that was delivered yesterday and have always had the sound bar but I need the tv mounted. After she was not able to figure anything out she placed me on a very long hold and came back several minutes later. She said someone would be calling me. Long story short customer service is non existent when dealing with the 2 "managers" Joe and Shai at the Abilene location. Neither of them are professional in how they are dealing with an issue that is no fault of my own and neither take accountability for seeing this through to finish. There is no follow through. If I ever get everything resolved I will never shop at Bestbuy for any reason ever again.