Best Buy Orange

Yesenia the manager is heartless and inconsiderate. She has no empathy at all. How can you have a manager working as a front line dealing with customers who does not show any empathy and consideration at all. The minute she approached me she maintained a straight face did not even smile and was not accommodating at all.

I stopped in for a gift card. Was in a hurry. They couldn't lead me to what I wanted. Found it on my own. Big store, it happens. Get to the checkout. 1 person helping. Transaction going slow - it happens. 2nd person comes to help. Finishes transaction. Leaves. First transaction finally over. Nice family let's me go ahead of them cuz they know I'm in a hurry. So on the way out I stop at the security to just let em know. You know to maybe help the next people that have to endure a slow line for no reason when theirs dozens of employees standing around. Before I could finish my sentence "we're all helping customers" with the most attitude I've heard in a while. Clearly they've gotten complaints before and don't care. All you have to say is, "I'm sorry, I'll let my manager know." They probably know their manager doesn't care. If I had a choice, I would not go back. And they wonder why retail is dying...

Customer service should exist, even after the sale is made. I requested a new phone through the Verizon inside this Best Buy. I figured it would be easier since At&t and Verizon reps provide service there, and I needed to switch providers. When I arrived, I was assisted by Danielle, a Best Buy employee who technically was covering for the Verizon team. She help me purchase the phone, it would arrive in 6 days, but she could not help me with activation or switching providers because only Verizon reps have access to the tablet that connects to that service. She also provided a $100 gift card that Best Buy was promoting with an $800 receipt for a phone that was free because of the promotional switch. On the 6th day, that I was to get the phone, Best Buy unexpectedly canceled the order, and notified me via Email. Upset, I decided to go to a Verizon store, that provided the full customer service request of my purchase. Still not getting reimbursed from Best Buy, I paid them a visit and I needed to return the $100 gift card I forgot about for them to correct their error. The manager needed to come over, and she did not state any apology for their inconvenience, nor what went wrong; she even seemed bothered that I returned the gift card and not use it. To conclude, they could have been honest with me up front and recommend an actual Verizon location. Instead, they "help" with limited to no access to what an actual Phone Rep is hired for. If you plan to get a phone, or need anything involving phone service, do yourself a favor and find a location with an actual Phone Rep. Verizon and At&t could be blamed for service they have nothing to do with. For all other electronic purchases, find a Best Buy employee who is proud to provide honest customer service.

We have had 2 bad incidents at this store hence I feel the need to add my review. First issue-, Danielle confirmed that she could do a refund back to the price that we paid for our e-bike if we applied for the Bestbuy credit card at the same time. It didn’t seem “right” to us because the information she gave us was actually different from another team member at the same store. However, Danielle was so sure and kept saying that she is the manager there and that we just need to come back and ask for her. We even made her write down her name on the receipt so that we have some sort of proof of this conversation. Turned out , what she told us was not true and now she could not do anything about it than just a “sorry”. This was basically a complete lie to get customers buy their stuff and sign up for credit card !!! This should not be how you run your business!! Second issue - Order pickup: we ordered something online, came to the pickup window, the guy took awhile to find our order, made me repeat our order number and phone number and after all that, he gave us a complete wrong order!!! We had to come back the next day to exchange for our correct order!! I don’t understand what the point of asking for my ID and the order # and scanning all of the barcodes so many times and still GAVE ME THE WRONG ITEM with someone else’s name on it !!