Best Buy Orange

Geek Squad service very helpful... best to have appointment

Buenas cosas y buen precio y el pago bastante conveniente lo lamentable es que no aprobé para mí crédito pero si compré con ayuda pero aquí esta

Reposting since manager Aaron who responded to my first review assumed I shopped in Canada?) but experience below was on 7/23 around 8:40-8:50pm at 3741 CHAPMAN AVE ORANGE, Ca) I had one of the most uncomfortable and disrespectful experiences I’ve ever encountered at a retail store at Best Buy I stopped in briefly on my way to Ontario Airport (Ontario Airport is in Inland Empire in California) to purchase AirPods and a charger. While in the store, I noticed other customers using display laptops, so I quickly used one to check my flight details. A store associate politely asked if I needed help, and I said I was okay. Then I got on the phone to confirm my flight. Moments later, a male employee was standing behind me silently and abruptly said, “We can’t allow you to use the computer for personal information.” His presence felt intrusive and uncomfortable. Still, I responded, “ Oh okay, I’m done already, sorry, I’m just going to log out” I even cleared the browser history to protect my privacy, as he mentioned. Another 2-4 seconds later I hear another male behind me yell and as I turn it’s a shorter male 5’2 states “I am the store manager I will not allow this!” He then slams the laptop shut while I was still touching it, yanked it away from table, and triggered the store’s security alarm by him yanking the cable off the laptop . The entire store turned to look. I was humiliated and completely caught off guard. There was no warning, no professionalism, just aggressive behavior that left me physically tense and emotionally shaken. I reported situation to corporate & received a generic response along with contradictions. What message does this send? That a manager can act out, cause a scene & no accountability, no transparency, and no real apology. This entire experience from the in-store aggression to the dismissive corporate response makes it clear that Best Buy does not prioritize customer safety or dignity. I will never shop at this location again and strongly caution others who expect basic respect and professionalism.

I had one of the most uncomfortable and disrespectful experiences I’ve ever encountered at a retail store at Best Buy (3741 CHAPMAN AVE ORANGE,CA) I stopped in briefly on my way to Ontario Airport (IN CALIFORNIA NOT CANADA) to purchase AirPods and a charger. While in the store, I noticed other customers using display laptops, so I quickly used one to check my flight details. A store associate politely asked if I needed help, and I said I was okay. Then I got on the phone to confirm my flight. Moments later, a male employee was standing behind me silently and abruptly said, “We can’t allow you to use the computer for personal information.” His presence felt intrusive and uncomfortable. Still, I responded, “ Oh okay, I’m done already, sorry, I’m just going to log out” I even cleared the browser history to protect my privacy, as he mentioned. Another 2-4 seconds later I hear another male behind me yell and as I turn it’s a shorter male 5’2 states “I am the store manager I will not allow this!” He then slams the laptop shut while I was still touching it, yanked it away from table, and triggered the store’s security alarm by him yanking the cable off the laptop . The entire store turned to look. I was humiliated and completely caught off guard. There was no warning, no professionalism, just aggressive behavior that left me physically tense and emotionally shaken. I reported situation to corporate & received a generic response along with contradictions. What message does this send? That a manager can act out, cause a scene & no accountability, no transparency, and no real apology. This entire experience from the in-store aggression to the dismissive corporate response makes it clear that Best Buy does not prioritize customer safety or dignity. I will never shop at this location again and strongly caution others who expect basic respect and professionalism.