Best Buy Orange

Terrible Customer Service at Best Buy – Disappointed! I placed an order online using my company’s credit card, under my brother’s name (also on the card). The order confirmation and pickup email were sent to my email. When I went to pick it up at the store tonight, the woman at the order pickup counter was incredibly rude and unprofessional. She was chatting with her coworker, ignoring waiting customers. When I asked for help, she coldly asked for ID. I showed her an image of my brother’s ID, the confirmation email, order number, and even my own ID showing we share the same address—but she refused to release the order. Nowhere in the email did it say the person named on the order must be physically present. It clearly says, “Just show this number to a Best Buy associate at the counter.” Other stores like Target only require a confirmation number, and I’ve picked up from Best Buy before with no issue. When I mentioned how unhelpful the policy was, she shrugged it off and said in a rude tone that “the person needs to be here.” No apology, no effort to assist. I ended up canceling the order out of frustration. Best Buy seriously needs to retrain their staff on how to treat customers with respect. If this is the kind of service you’re offering, don’t be surprised when loyal customers start shopping elsewhere.

I bought a TV that came incomplete, missing parts. I went back to the store to fix the issue, and they made me return just to tell me they couldn’t help. I’ve called customer service and spoken with at least five different people, and no one can give me a clear solution. I’m frustrated and disappointed with the service. I didn’t expect this kind of treatment from Best Buy. I just want the complete product I paid for.

Excelente como siempre, poder ver en vivo lo que uno quiere comprar, la atención muy buena, hasta en español.

The manager here sucks and incompetent, and the way he runs the store has been the worst experience I’ve ever had. The locations in Westminster and Costa Mesa are far more pleasant! I bought an expensive $1,400 phone here, only to find that the manufacturer’s seal had been strangely detached from the box. Even worse, they used the pickup info sticker to cover it up. I came back the very next morning to request an exchange, and the manager acted like there was nothing wrong with the phone. As a customer, I expect the product I purchase to be flawless as it should be. Instead of apologizing for the sketchy behavior, they gave me attitude and didn’t even provide a receipt until I asked for it. Terrible work ethic and a complete failure to deliver customer satisfaction.