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Best Buy Hoover
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Hoover
How do I check product availability at the Hoover Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hoover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hoover stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hoover Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3523 reviews)
Yowan W
November 21, 2024
1 out of 5
This branch is the worst ever, never do any business with them they don't respect the customers time and they don't value them. The other guy in front of me was also complaining and my experience was first there's a guy named Kyree or something something. He was rude and didn't even care to help Just Told me to get someone else and luckily he was also at the checkout for me and when I asked that at least you can wrap the open box he just said "You can use over There to take it to your car" With a condescending tone. You don't treat customers like that if you don't like your job, just leave it.
Cali M
November 18, 2024
1 out of 5
Poor customer service the employees one followed me around pretending to act like he was looking for something eyes all on me along with the cameras I’ve never felt so uncomfortable a day in my life and when I went to check out there were no employees to check me out so I left it at the register and left the stores without a greet or apology I even asked a employee could he get someone to check me out I waited 15 mins this is bad business I won’t be back
Response from Best Buy
November 18, 2024
Hi JackCali Marie,
Thank you for sharing your experience with us. I can understand how uncomfortable and frustrating this must have been for you. Everyone deserves to feel respected and valued during their shopping experience, and it’s concerning to hear about the challenges you faced, from feeling followed to waiting so long at checkout without assistance.
To address this matter further, I kindly ask that you connect with us by sending a private message on one of the following platforms:
Facebook: facebook.com/BestBuy
Twitter/X: twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, please include your full name, phone number, and email, and mention that you’re reaching out regarding your "Google Review." Additionally, include the conversation number 64442022 so we can quickly identify and assist you.
Thank you for taking the time to share this with us. I look forward to helping address your concerns.
Best regards,
^Magee
Noah D
November 16, 2024
5 out of 5
I have had nothing but incredible things to say about my experience tonight. Ryley noticed I was struggling to find a very specific aux cable, and he took his time finding exactly what I needed. God bless you my friend. Absolutely recommend this store and Mr. Ryley.
Jenna P
November 06, 2024
4 out of 5
Had to approach an employee to receive assistance with a phone purchase, but once someone was available they were incredibly helpful.