Best Buy West Little Rock

Not what it once was in its prime. Staff are pretty much just that, staff. They don't know a lot of the products they are selling and a lot of times we had been there they are just sitting on the floor "hanging" out. No real service desk anymore either. Just a few people who don't want to help you unless you are purchasing service through them and any returns are just at the 1 open register. Prices are pretty steep too but there is also a few clearance and open box deals that are pretty good.

They were fully staffed and ready to help customers. I was approached by at least 3 employees asking if I needed any help. :)

They had a case and screen protector for my new phone, but only a couple black or clear options to choose from for my Galaxy S25. They had a much larger selection for S23 and S24. Checkout took nearly 15 minutes of waiting behind two customers. Each one being helped by a different employee, but neither one seeming to make any progress? They finally sent the handful of us waiting in line to the middle of the store to check out at those kiosks with some other employees they called up.

Things are just different these days when it comes to customer service. Four (4) employees asked me if I needed help over the course of less than two (2) minutes of being inside. It is/was weird. Can I not ask for help when I’m in need? Why must it be forced on me by corporate or store policy? The employees are only doing what they’re told, but surely they can’t be a fan of something as invasive as having to ask every customer if they need or have been helped. I left after the fourth (4th) ask. I was afraid an employee would follow me outside and ask why I didn’t buy anything. Luckily they didn’t, so I’m giving two stars instead of one.