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Frequently Asked Questions About Best Buy Citrus Heights

How do I check product availability at the Citrus Heights Best Buy?
How do I check my order status?
My local Citrus Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Citrus Heights stores’ holiday hours?

Recent Reviews

4.1
(3593 reviews)
Andrea P
August 21, 2025
5 out of 5
I had an absolutely wonderful experience thanks to Viki at Best Buy! From the moment she started helping me, she made everything so smooth and stress-free. She is extremely knowledgeable, patient, and kind, and went above and beyond to make sure all my needs were taken care of. Viki took the time to explain everything clearly, streamlined the entire process, and made sure I left feeling confident and happy with my purchase. Her professionalism and genuine care for customers truly stood out. It’s rare to find someone who not only knows their stuff but also makes the whole experience enjoyable. Viki deserves recognition for her outstanding service!
Brandon S
August 21, 2025
5 out of 5
Vikki Park is the best worker there. She was very helpful. She was able to dumb down my issues so I could understand the problem. Promote ahead of peers.
Paramsunil R
August 20, 2025
1 out of 5
I wish if I am able to give -10 star as a worlds worst delivery service. I was ordered a TV through my best by app on 08/04 and today is 08/20. There team postponed delivery for 7 times and yet I am waiting.
Response from Best Buy
August 20, 2025
Hi, Paramsunil, Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand expecting your order in a timely manner. This is far from the experience we want our customer to have. So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/figr3h), X (https://bby.me/sd2z0j), or Instagram (https://bby.me/qi0jpu). Please mention “Google review #32146” in your message. Regards, ^Ravi
Scott S
August 19, 2025
5 out of 5
Steve at Best Buy was absolutely incredible throughout our car stereo installation. We brought him an older car with a factory amplifier that made installation far from straightforward. Steve started with the recommended parts and even reached out to the harness manufacturer’s tech support when things didn’t work as expected. Despite their inability to resolve the issue, Steve didn’t give up. He asked us to bring the car back so he could try more solutions, which worked out perfectly since my other daughter wasn’t using her car, so we were able to leave it with him. Over the course of the installation, Steve tested multiple harnesses and discovered several errors in the manufacturers’ documentation. He didn’t just work around it, he contacted the harness makers directly and escalated the issues. He also reached out to Best Buy’s internal car audio team for help. When no one else could get the system to work properly, Steve came up with a new plan bypassing the factory amplifier entirely. That solution worked like a charm. The stereo now sounds crisp, clean, and powerful even at loud volumes. While we did lose the factory subwoofer in the process, my daughter was thrilled with the result. Steve also got the reverse camera working, something that most installers told us wasn’t even possible. Though I think most were suprised it had one. Throughout the process, Steve communicated openly and honestly, keeping me in the loop at every stage. His professionalism, creativity, and deep expertise really showed, and I can say without hesitation that he was an absolute pleasure to work with. In the end, Steve attributed the issues to the rare nature of the car and its factory amp system, which wasn’t fully supported by aftermarket adapter manufacturers. But thanks to Steve’s persistence and dedication, we ended up with a system that not only works but exceeds expectations. If you're looking for a great car stereo install experience, I highly recommend the Citrus Heights Best Buy and asking for Steve.

About Best Buy Citrus Heights

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