I recently attempted to trade in my Pixel 7 at Best Buy for the Pixel 9 preorder deal. I arrived at 8:30 PM, well within their posted trade-in hours of 10 AM to 9 PM. However, the employee at the door refused to assist me, stating they wouldn't do trade-ins at that time. She didn't ask me to leave, but she wouldn't process my trade-in. This was incredibly frustrating, as it directly contradicts the information on my order and Best Buy's general policy. I'm disappointed by the poor service and the inconvenience this caused.
Bought a TV there. Helpful staff. Ty in the TV area answered my questions and found for me the adapter I needed to hook up my old DVD player to the new TV.
Staff were friendly and attentive. Wish some of their sound displays worked in order to hear the sound. Clean store, easy to find things