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Frequently Asked Questions About Best Buy Gilroy
How do I check product availability at the Gilroy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gilroy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gilroy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gilroy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1746 reviews)
Raven D
January 04, 2026
5 out of 5
uhhh I got a walkman, didn't know they have it in stock. nice
Bruce S
January 02, 2026
4 out of 5
Best buy is all around great. It's their service department that they use to outsource repairs is what makes them look bad !
Melissa P
December 31, 2025
5 out of 5
We received such outstanding customer service from Christian C. that I had to leave a review. My daughters went into Best Buy looking for the new WNBA trading cards, and it appeared they were completely sold out. Christian took the extra time to check the system, saw there were five available, and was determined to track them down. He found all five and truly made my kids’ Christmas! I’m so grateful for Christian and the effort he put in. Thank you so much!
Bertha H
December 30, 2025
1 out of 5
I bought a tv at Best buy Gilroy Ca, I also bought a 5 year protection plan for the tv, accidentally the tv got a small crack, I live kind o far from Gilroy so I called first to make sure they would take the tv for what it had and they said yes at no cost with my protection plan, I made an appointment and I get there and I could hear them talking in the back for 10 minutes nobody comes out even though I kept saying hello hello I have an appointment at 1:40 finally a gentleman man came out and couldn't help me so he went to grab some one called Mike with a not so nice attitude just to tell me that my protection plan didn't cover cracks, I wish they would've told me that before I bought the tv and the plan I've would've gone to Costco instead. Very disappointed ☹️
Response from Best Buy
December 31, 2025
Hello,
Not having a clear understanding when purchasing the protection plan is frustrating. Allow us to hear more about this recent experience. Please feel free to connect with us on the social media link. When doing so mention review #98148.
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