Best Buy Mission Viejo

These guys are always so helpful. Im also a Total Care member. So I have 60 days to do a return. This means that if the price goes down within the 60 days then all I have to do is go through the app and they'll refund the difference. That has more than paid for the service, plus I can buy for Christmas while things are on the shelf and not hold out to see if they're going to go on sale.

I swear this place is just going down hill, waited in the return line for 56 minutes while staff talked with each other

It was good for what I needed, primarily last minute gifts. I found some cool gadgets, and the staff who helped me was mostly unaware of the products they sold and how to find them. No big deal, it was Christmas eve and very busy.

This was one of the most frustrating shopping experiences I’ve ever had at Best Buy. I went to the store three separate times just to purchase a phone, mainly because the staff was clearly not knowledgeable about the trade-in process. Each visit, I was given different and sometimes incorrect information, which wasted a huge amount of my time. What made it even worse was the extremely long in-store pickup wait time. After waiting for a long time, I was eventually told that the phone I ordered was not actually in stock, and instead of providing a solution, I was simply asked to keep waiting. This happened after I had already come to the store multiple times. The lack of professionalism, poor communication, and inefficient inventory management are unacceptable. If the staff is not properly trained on trade-ins or inventory status, customers shouldn’t be the ones paying the price with repeated trips and wasted hours. I expected much better service from a company as large as Best Buy. This experience has seriously damaged my trust, and I will think twice before shopping here again.