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Best Buy I70 & Tower Rd
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Frequently Asked Questions About Best Buy I70 & Tower Rd
How do I check product availability at the I70 & Tower Rd Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local I70 & Tower Rd Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy I70 & Tower Rd stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the I70 & Tower Rd Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2604 reviews)
William L
August 06, 2025
1 out of 5
DO NOT DO BUSINESS WITH THEM! Ordered a laptop from them to be delivered to my home. They used OnTrac (Fly by night delivery service - their phone number on the website does NOT connect to anyone, the otehr number you can Google gets you to a text chat who told us THREE times, give us 48 hours to find it. #1 - no reply - #2 - it'll be there in 48 hours (and then updated the site to say it was delivered 3 days before) - #3 - we will get you an update in 48n hours to your email. CRICKETS. We tried one more time because they said it was delivered the day before. We got on the text chat and asked "Who signed for this?" Answer: "Give us 48 hours to find your package." Back online - they say "Contact the seller." So I do. Give Best Buy phone service guy the story. His first reply - we can send you another one. ME: Umm, no thanks. Using the same delivery? Are you kidding me. I want my $ back. NOW. Him: Yes, I will process and here is your confirmation number. THAT WAS A WEEK AGO. My Card has not been credited. I am about to call them and let them know about the FRAUD. Hey Best buy - if you want the Order # and confirmation # of the "return" - feel free to reach out.
PS - When I told the rep about the OnTrac issue - he immediately apologized and mentioned how they have been a problem. Ummm, you are BEST BUY - try UPS, USPS and FedEX. They are big companies. Like you. Also, google OnTrac and see the number of thefts that have occurred. Best buy: as my grandfather said, if you lie down with dogs, you're gonna get fleas.
Also, Best Buy - when you have a "contact us" link; maaybe mix in an email to your service. Not a chatbot or chat that is not always open. Some of us work and can't spend (more) hours getting you to engage in non-deceptive trade practices. Which this is. And carries a hefty legal penalty. Your move.
Response from Best Buy
August 06, 2025
Hello there, William!
We can fully understand the desire to receive your laptop as intended, and the need for support in such a situation. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #25212 in your message. You can find us here:
Facebook (https://bby.me/iez1kf)
Twitter/X (https://bby.me/6o8x5i)
Instagram (https://bby.me/w0ox0r)
We hope to hear from you!
Cheers,
^Ryan
Edward P
August 01, 2025
3 out of 5
Not current on the latest products like the Samsung fold 7 was not on a display.
Too bad! With your security at the front door, I always feel like I'm a criminal walking into your stores. Not very welcoming!
Response from Best Buy
August 01, 2025
Hi, Edward,
Thank you for sharing this review here with us, although we hate to hear your recent in-store visit was a negative one. We would like to get some more details from you, and ensure your feedback is formally documented within our Corporate system for review.
To get started, please send us a message on Facebook (https://bby.me/k02dn5), Twitter/X (https://bby.me/70w3bv), or Instagram (https://bby.me/t5ko2x). Please also include a note stating you are reaching out from a Google review by including this reference number: #23277. We look forward to hearing from you!
Regards,
^Katie
Eloy R
July 31, 2025
1 out of 5
Atienden rw mal dure 20 minutos para que no me a tiendieran
Dave W
July 26, 2025
4 out of 5
Good store just a little pricey on electronics!