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Frequently Asked Questions About Best Buy West Simsbury

How do I check product availability at the West Simsbury Best Buy?
How do I check my order status?
My local West Simsbury Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Simsbury stores’ holiday hours?

Recent Reviews

4.0
(934 reviews)
james c
March 24, 2026
1 out of 5
Had a weird experience at checkout where the guy basically tried very awkwardly and hard to get me to sign up for a credit card then had snarky comments to make. Pretty unprofessional wouldn’t recommend.
Response from Best Buy
March 24, 2026
Hi James, Thanks for sharing this review. We're concerned to hear about this experience, and the way you felt pressured at the checkout counter, which we never want our customers to feel. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/mTR9s4), Twitter/X (https://bby.me/tKEslX), or Instagram (https://bby.me/W6PuFw). Please include the Google Review reference number #134226 when reaching out.
Doron Y
March 10, 2026
5 out of 5
Game
JR P
March 06, 2026
5 out of 5
Purchased a freezer with curb side pickup. Service was timely and friendly….
Norbert
March 04, 2026
1 out of 5
Had a preorder that was made back in October. Store did not fulfill it the day it was supposed to be fulfilled and had no idea where the product even was. No follow-up from store, and I ultimately had to reach out to receive no helpful information. And then a week later they just completely canceled the item with no additional info or follow-up. Absolute last time I preorder anything from Best Buy, or frankly ever purchase anything from Best Buy, period. Plenty of other retailers that can do it right.

About Best Buy West Simsbury

bestbuy.com