Best Buy Burbank Outlet

Terrible Service – Avoid This Store! I bought a laptop from this store a few weeks ago, and it has not worked properly since the first day. As I am out of country (and will not be return in near future), I reached out for support several time online and by Phone, I was shocked to learn that they don’t offer any real customer service. Instead, they charge $39.90 just for remote assistance or an outrageous $179 per year for service! This is completely unacceptable. A store selling computers should at least provide basic support for faulty products. Instead, they only seem interested in taking more money from their customers. I strongly advise against buying from this website. The service is disappointing, and the products are not worth the hassle. Save your money and buy from a more reliable store!

The store itself is ok. The people there are decent. But the runaround they give you about something so simple is ridiculous. They flagged my account for something that was their fault, and now, I have to buy everything directly from the store, and I can't order anything. If it's not in the store for me to take it home THAT day, I can't purchase it. 😒

Very nicely stocked

Extremely Disappointed with My Purchase I recently purchased a gas range from a Best Buy Outlet, and it’s been nothing but a hassle. The range isn’t working because the necessary propane gas kit was either missing or not properly installed. When I reached out for help, I was given the runaround and no clear solution. I understand outlet items are discounted, but that doesn’t mean they should be incomplete or non-functional. This experience has been frustrating, and I expected much better customer service from a company like Best Buy. I would not recommend buying from their outlet if you’re expecting a functional product or proper support.