Best Buy Champaign

When you get a refund for an item, they don't warranty, no more. They want to give you in store credit, but yet you have to go someplace else to buy it. And then the manager Joe. Has? A cocky attitude and says you aint gonna change the policy, then when you ask to speak to the actual store manager. He says he won't be back till one. And that's an hour and a 1/2 away. And I'll just. Have to wait.

I called the store to ask about a listed “unboxed” item, and when I got through to the store Felo answered. He stated that the specific item I was looking at was unavailable, however he could order one in new condition and was extremely patient and friendly even when I was having technical issues on my end.

Purchased a Ryzen 7 9800 3xd on the Best Buy website after 6 months of scouring the internet. No option for home delivery. Paid up front and delivered to the Champaign store. Was told on or after 4/15/25. No call, no text. Check email 4/22/25 to see if it had arrived. Burued in emails there was a notice it had arrived 4/15/25. Next day email states will be pyt back 4/20. Email 4/21 says returned. Call corporate, talk to 4 people, keep getting pushed off to next person with no info passed on. They wont contact store to locate product. Said they will order for me. Unable to order. Ask they document conversation, Ruby said they will not. Go to store, manager tells me its already been sold. Corporate told me it has to be returned after 7 days. Store manager says 5. Corporate says they have to return to distributor. Manager says store can sell. Sounds like an employee returned it and bought it. Extremely difficult to find. No offer to help or make right. Told to check my email and its too bad. Zero effort to right a bad situarion. No where during purchase did it say it will get returned in 5 days. Will not be using Champaign Best Buy again.

The best buy in Champaign Illinois was awesome!! They really appreciate their customers unlike the Decatur Illinois location! I will definitely do business with the Best Buy in Champaign again!