Frequently Asked Questions About Best Buy South Loop
How do I check product availability at the South Loop Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Loop Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Loop stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Loop Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3862 reviews)
Lakesha T
June 27, 2025
5 out of 5
The tech guy I believe his name was Enrique? AMAZING! The whole department very helpful and gave me a lot of information as I picked a “cute” but not functional lab top on my own. I didn’t have my receipt but he put my mind at ease. 10/10
Twanna L
June 22, 2025
5 out of 5
I went into best buy to purchase an item I had order. Before I made to the location they email me stating that item was ready for pickup.
When entering there establishment the customer service that was sitting by the door directed me to where I needed to be. Then the customer service representative came over to where I was standing and ask me some information I paid for my purchase thank her and left.
That was great customer service all across the board again thank you.
Leonardo L
June 21, 2025
5 out of 5
The best
Nicholas B
June 21, 2025
1 out of 5
It is incredibly unfortunate that I cannot reach anyone at the store over the phone. I purchased a TV for my 81 year old aunt. The TV wasn’t delivered and there was no attempted contact. When I try to call the store, all I keep getting are people that are telling me I have to wait 7 days for a refund.
I am 600 miles from Chicago. What type of customer service is this?