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Frequently Asked Questions About Best Buy DeKalb

How do I check product availability at the DeKalb Best Buy?
How do I check my order status?
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy DeKalb stores’ holiday hours?

Recent Reviews

4.1
(1223 reviews)
Brianda H
August 19, 2025
1 out of 5
Instead of checking if they carry a specific item the guy in the front simply said I don’t believe so. I would have appreciated if he checked or suggested a different product.
Response from Best Buy
August 19, 2025
Good Afternoon, Brianda. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#31791" for reference. You can find us here: Twitter(X): https://bby.me/81si86 Facebook: https://bby.me/2ps834 Instagram: https://bby.me/se9prm Kind Regards, ^Trey
tracey f
August 10, 2025
5 out of 5
Very helpful
Tyson H
August 04, 2025
5 out of 5
Went in today to get some led lights. I had to go in to return one of the lights because of problems with the adhesive. Marc was very helpful in making my return quick and easy!
Taite H
July 17, 2025
5 out of 5
I went to grab a new part for an old computer, and walked out with 3 and an entirely new PC. Johnny was one of the best, and most approachable employees I’ve interacted with. Great customer service, knew everything I asked, went above and beyond in helping me decide which parts I needed, and is an overall very friendly person. I will definitely be coming back to the store and hope to be given that same energy and helpfulness that Johnny displayed.

About Best Buy DeKalb

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