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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2826 reviews)
Tyreana A
January 16, 2025
1 out of 5
I purchased a pair of AirPod Max as a Christmas gift and attempted to return them today. I was informed that yesterday was the last day for returns, but that I could visit a location where the manager might make an exception.
I went in at 10 AM, hoping someone would kindly accept the return, especially since the items have never been used and were still in their original packaging. Unfortunately, I was told that no exceptions would be made, which I find completely unacceptable. I spend a significant amount of money with this company, and I expect better treatmentI can't imagine spending another dime with them.
Matthew
January 13, 2025
2 out of 5
No knowledgeable salesmen on the floor. Very frustrating.
Response from Best Buy
January 13, 2025
Thank you for sharing your feedback regarding your experience during your visit, Matthew. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64673297. We look forward to hearing from you.
Sincerely,
^Deysha
John K
January 12, 2025
2 out of 5
Understaffed in best buy workers but swarming with at&t salespeople. Very hard to actually get help or buy something while simultaneously having to shoo away the salespeople
Response from Best Buy
January 13, 2025
Hello, John,
I appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, your full name, phone number, e-mail, and the address to the location visited. Also add Google Review 64671549. We look forward to hearing from you.
Sincerely,
^Deysha
Wendy B
January 12, 2025
5 out of 5
Customer service was wonderful while we looked at and purchased a new laptop.