Had what I needed in store. Very quick and courteous service. Will continue using this store when I need something.
Nice store! Clean, organized, and very easy to find what you need. The staff didn't try to push a sale on something you don't need or something that is much more out of your price range, two things I look for in a store I would shop at. The transaction for a new router was smooth and budget friendly with the amount I had told them I felt comfortable with. Go to this Best Buy if you want any piece of new tech, old tech, etc...Will shop here again.
Store in Evansville was a total bummer. Phone guy who helped us was more of a nuisance, spending more time with visiting pals rather than waiting on us. His lack of attention kept us waiting for three hours. Still he managed to screw up our phones, not get us connected,and as a result I'm going to return the new phones because they're a real cluster mess. We spent a bunch of money and he better not charge a restocking because the problems stem from his negligent attention. I'm taking everything back to the Owensboro store because they are dependable. What a mess. He's the guy who wore a shirt with Verizon plastered all over it.
Response from Best Buy
January 20, 2026
Hello,
Having poor customer service with a recent phone purchase is upsetting. Let's discuss that recent experience. Mention review #106968 when connecting with us on social media links.
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