Apple customer service sent me to this BestBuy saying this store had a carrier unlocked iPhone Pro Max 17 in stock and available to purchase. When I drove to this store, the sales representative told me I could only purchase the iPhone with AT&T or Verizon and refused to sell me the unlocked version. I am literally flying out of the country and need to use an international SIM. I see now why brick and mortar stores are going the way of the Dodo.
Someone is not telling the truth. Is it Apple customer service or BestBuy?
Experienced employees very helpful
I Like Best Buy, But I Get Tired Of Them Trying To Sell Me Every Accessory In The Store, And They Really Push This $50.00 Member Fee, Which Is A Major Hassle Trying To Cancel, I Just Want To Make My Purchase And Go About My Way.
Response from Best Buy
April 03, 2026
Hi Robert,
Thanks for sharing this review. We can understand your frustration with feeling pressured to make additional purchases or memberships. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/PuCuvw), Twitter/X (https://bby.me/kmKZCS), or Instagram (https://bby.me/sOzslB). Please include the Google Review reference number #138180 when reaching out.
Staff knowledge and friendly