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Services Offered
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Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1588 reviews)
Anastasia S
December 20, 2025
5 out of 5
Very helpful staff
Scott C
December 15, 2025
1 out of 5
Just bought a new whirlpool side by side refrigerator with ice and water dispenser. They told me they offer delivery with installation. They offer delivery. The refrigerator arrived by rental truck today and the "installers" say they just plug it in. They refused to hook up the water line. They did not remove the packing tape. They didn't level out the doors. They cracked one of the shelves because they were too lazy or incompetent to remove the doors before coming through the front door. I think they should be up front and honest and let people know they only do delivery and will likely damage the appliances so people can make a more informed decision about their purchase. I have spent thousands of dollars with this store and have never dealt with such terrible delivery service and a total lack of installation ability. I may need to consider switching to Koons Home Center for my future appliances so I can get real service.
Louie G
December 10, 2025
3 out of 5
It was really dead and only 2 cashiers, but at least they are still open.
Dominick A
December 04, 2025
1 out of 5
No customer service. Asked for help finding something and someone called. We waited 10 minutes. Left the store
Response from Best Buy
December 04, 2025
Hello there, Dominick!
Thank you for taking the time to reach out on Google with a review. We can completely understand the need for support in store when looking for a specific product. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #81615 in your message. You can find us here:
Facebook (https://bby.me/lbwzs6)
Twitter/X (https://bby.me/ou7r9g)
Instagram (https://bby.me/a6o81c)
We hope to hear from you!