Melanie M
February 11, 2026
Best Buy on Nicholasville Road, Lexington, KY has very poor customer service. Many of the employees appear to be too busy talking with each other to interact appropriately with customers. They also did not answer questions accurately. The Geek Squad, on the other hand, was very professional and helpful.
Response from Best Buy
February 11, 2026
Thank you for sharing your experience, Melanie. We try to pride ourselves in ensuring we provide great customer service. This is not the feel we want for you when you visit one of our stores. We definitely expect our employees, from top to bottom, to conduct themselves as professional and knowledgeable as possible in every situation. Let's get this documented and reviewed further.
Please send us more details through our social media channels on Instagram (https://bby.me/251x32), X/Twitter (https://bby.me/nks0po) or Facebook (https://bby.me/knq3dr). Please send us a message with the full details of what took place. Also add Google Review 116046. We look forward to hearing from you.
Lyrik helped me check out and she helped me out with my questions and really nice
Was very impressed with the geek squad customer service. I forgot to ask the name of the guy who was helping me fix my computer, but him and everyone who was working that day seem like they do a great job!
NoCopyringht S
January 19, 2026
Very poor customer service.
Employees avoid customers and don’t want to help at all. They walk by, look at you, and pretend they don’t see or hear you. When I asked simple questions, no one was willing to explain or assist — they were cold, uninterested, and dismissive.
This was a very frustrating experience. A store like Best Buy should have staff who are willing to communicate and help customers, not ignore them. I expected much better.
Response from Best Buy
January 19, 2026
Hi there,
Thank you for reaching out here to share this review, however, we hate hearing you were unable to reach the support you needed while in-store. We would be happy to connect with you to get some additional information in order to ensure your feedback is formally documented.
To get started, please send us a message on Facebook (https://bby.me/j1g3o6), Twitter/X (https://bby.me/rimy6g), or Instagram (https://bby.me/p5udw2). Please also include a note stating you are reaching out from a Google review by including this reference number: #106670. We look forward to hearing from you!