Best Buy Millerville

For online purchase in-store pickup, your name has to exactly match your government issued ID. Come on, I go by my middle name, not my first name as shown on my DL. Always something that doesn't feel right.....

Do not buy from this organization. I ordered a PC on April 12 because it read if I ordered within three hours I would receive it on April 13. However, on April 13, The website read that it was preparing, but it was still arriving on the 13th. When I didn’t receive it on the 13th, the website read that it was still being processed and I should receive it between the 14th and the 17th, but if I didn’t receive it by the 27th, I could get a refund. I called to find out what the issue was and they stated it was because UPS did not pick up the item. I asked if they could contact UPS to get this picked up and they said they would but again said I would have to wait until the 27th to get a refund If I did not get it. After three calls to their customer service line, I promise that I would receive it today and could not cancel my order; however, the order now reads that it’s arriving on the 27th. I could have driven to the store and pick the item up faster but I thought since they promised next day delivery, I would’ve had it by now. This is false advertising and now I understand why they have so many lawsuits pending against them. Once this issue was resolved, I will never purchase another item from this company again. I am also considering filing a complaint with our state’s Attorney General‘s office over this issue as well.

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