Jamiee S
November 21, 2024
Worst experience when it come to waiting in for employees for assist to buy APPLE products. They over-look me and taking care of customers who came after me. It been waiting over 30 minutes and still I was not assist.
This best buy was awesome, I came in looking for parts to build a PC for my friend and they had pretty much everything that we needed. The staff member that helped us (I think his name was Kole or Cole? I forgot how to spell his name), but he was super cool, and super helpful while we were shopping for these parts. Even though I had a lot of parts to price match, he and the manager were chill about it and really nice. 10/10 would shop again. Thanks again Kole :D
Went in attempting to buy a drone. Spent 20 minutes in the store, they are apparently too understaffed to pull the merchandise and just say keep waiting.
Response from Best Buy
November 11, 2024
Hi Tyler,
Thanks for sharing this review with us here. I'm concerned to hear about this experience and that you didn't get the help you needed in a timely manner, which I understand would be disappointing. We'd be happy to discuss this further with you to ensure this feedback is documented, and provide any further assistance that you need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64412211 so we can assist.
Thanks,
^Caleb
Great customer service. Knowledgeable about the products. Friendly.