Britaney B
September 04, 2026
Yesterday, right before the severe storm hit, we pulled into the mall as the sirens started going off. As we got out of the car, we watched a family heading toward Best Buy with a child running ahead of them. Instead of letting them in, Best Buy shut the gate right in front of the child, with the rest of the family only steps behind him.
I understand there are safety concerns with the glass ceiling at this location, and I understand needing to close during severe weather. What I do not understand is shutting the entrance in a family’s face while tornado sirens are actively going off and they are clearly trying to get inside.
That was incredibly upsetting to watch. Safety procedures are one thing. Basic judgment and humanity are another. Basically if you weren’t in the mall with the initial warning, everyone around was fend for themselves coming in late.
Response from Best Buy
September 04, 2026
Hi Britaney,
Thanks for taking the time to leave a review here on Google. I can certainly understand why seeing this would be upsetting. The safety of our customers and employees has to come first in severe weather. I am going to make sure this feedback is shared with the appropriate leadership team. Thank you for taking the time to bring this to our attention. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review #218113” when reaching out on social media.
Regards,
^ Jessica
Heather C
September 02, 2026
Bad customer service. Went in ready to buy some AirPods Max, nobody came to help. Saw about 4 employees just talking amongst each other. Went up to the lady at the door to see if she can get someone to help, she barely responded and then asked another group of people if they needed help. Took my business somewhere else.
Response from Best Buy
September 03, 2026
Hi, Heather,
Thanks for taking the time to leave a review. When coming in to our stores, we understand expecting timely assistance and friendly service.
So that we can take a closer look and assist if needed, please send us a private message on social media. Our team would be happy to help you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #217342” when reaching out on social media.
Hosea W
September 01, 2026
8/30/2026 I was assisted by a young man named Sherry! He was extremely friendly and helpful.He helped me make a better decision on an alternative item.He also convinced me (reluctantly at first) sign up for a Best Buy credit card. I was pleasantly surprised at the amount I received after his advice.Great person to see.Nice store also.Will shop again!
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