Date of visit 07/21/25 : Extremely frustrating experience at this new Burnsville location. I had purchased a new Switch 2 where they did not put my trade in on the order. We had to do a return and repurchase for it, but on the repurchase they did not put my Total membership on it. After explaining it to them they called the manager over, but we waiting 5-10 minutes for them even though it was not busy. The manager, Jess, came over and said that they see my protection plan, but I explained that is the old one and it will be cancelled. They did not do anything about it after a back and forth for 20 minutes. After this I went to the Eagan location and they were able to fix this in less than 2 minutes. Thanks for the big headache and waste of time as a long time Best Buy customer.
Response from Best Buy
July 22, 2025
Hello Justin
Thanks for reaching out and providing your feedback about your visit to our Burnsville location. I am happy to hear that your concerns about your protection on Switch 2 was addressed. I would like to document this for you. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #19187. Please send us a private message providing us with your full name, email address, and telephone number to start. I look forward to hearing from you!
Facebook (https://bby.me/c5ehqd)
Twitter/X (https://bby.me/c0th9q)
Instagram (https://bby.me/vulz1f)
Google Review #19187
Thanks,
^Ezra
Great Experience and Service
Helpful staff. Especially the one very pleasant and helpful transwoman. Thank you. Sadly they didnt not have what I needed but pointed me to where I could find it.
To have very a select few for headphones or your phones or speakers And it seems very pricey
Response from Best Buy
July 15, 2025
Hello Fabian,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/iqige6), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 13552" and share your full name, email, and phone number.
Thanks,
^ Vanessa