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Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Madison
How do I check product availability at the Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1570 reviews)
Amelia C
June 11, 2026
5 out of 5
They have one of the best customer service experiences I have ever witnessed. Especially in the time we’re in. I bought a new camera, body and lens, and was skeptical because of the price. Mike, one of the associate managers, helped us for over an hour to get the right price and helped us. I came back a few days later because the shipping date was pushed back to the store which was scaring me because I took 4 photography sessions based on when I was receiving it. I stressed to him about how nervous I was. Mike then said he would get it for me that night and he did. It made us complete customers of Best Buy now, especially the Madison location. If you are deciding between places, I highly suggest this one. They actually care for your purchases
Sandy S
June 05, 2026
5 out of 5
Looking for a new laptop. Mike was very knowledgeable and helpful
Pamela M
May 15, 2026
5 out of 5
My purchase was seamless!
Jakob C
May 14, 2026
1 out of 5
That Geek Squad employee Cameron Valenti is condescending and disrespectful to customers. I asked a simple question and got a terrible attitude in return. I was told by another employee that he has had complaints from customers before and they do nothing about it.
Response from Best Buy
May 15, 2026
Hi, Jakob,
Thank you for leaving a review. This is far from the experience we want our customers to have when interacting with our employees. I can understand expecting courteous and respectful service.
So that we can take a look at this closer, please send us a private message. We are available to assist you on any of the following social media platforms: Facebook (https://bby.me/GIE5l3), Twitter/X (https://bby.me/sgQgAd), or Instagram (https://bby.me/610Rxp).
Please mention the phrase “Google review #152585” when sending us a message.