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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2991 reviews)
Selah L
April 28, 2025
5 out of 5
Wonderful customer service. So helpful.
Timothy R
April 24, 2025
4 out of 5
I get most of my computer stuff here. Customer service is good.
Gena G
April 17, 2025
2 out of 5
I don't enjoy being followed around in a store. I'm the type ask me and I'll tell you so, if you think a customer is actually up to something, youre not going to catch them like that. Employees all over you everywhere you turn but not very helpful. It made me kind of mad cause I felt I couldn't enjoy my shopping experience. In fact, I need to take something back but dread dealing with all that again.
Response from Best Buy
April 17, 2025
Hi, Gena,
Thank you for taking the time to share this review here, although we hate to hear your experience while shopping in-store was such a negative one. We pride ourselves on being an open and welcoming environment, and this definitely sounds far from that. We would like to connect with you to get some more details to ensure this is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65051093. We look forward to hearing from you!
Regards,
^Katie
Georgina J
April 11, 2025
5 out of 5
Muy bueno