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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3982 reviews)
C S
October 05, 2025
5 out of 5
Very helpful and knowledgeable staff
Brittany E
October 02, 2025
4 out of 5
Clean store helpful staff
Melissa M
October 01, 2025
1 out of 5
I bought an open box 43 inch flat screen listed as "excellent" online which came from this location. Not only was the box twice the size of the flatscreen tv (which allowed for the massive damage it had), but was not packed with any protection other than a thin sheet of bubble wrap. The order arrived with the box looking like it was ran over with a car and almost to the point of collapsing. Upon opening the box, I found the screen busted in every single area and the front and back were covered in what appeared to be paint and countless scratches on the back. It was by no means new or even close to new. I could see the spider cracks without even turning it on and when I did turn it on, it was so much worse. I'm not sure how this flatscreen got an excellent rating but this product didn't even deserve a poor rating, it looked like pure garbage. DO BETTER!!!!
Kristin
October 01, 2025
3 out of 5
Plenty of associates to help you navigate what you are looking for. It's almost like a furniture store but less pushy sales associate. My husband did not have a good experience with the customer experience team as they had gotten his pick up order wrong and he had to go back for an exchange which took almost an hour to get through. Please put more knowledge associates in your customer service/online order department.