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Best Buy Brick
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Brick
How do I check product availability at the Brick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3002 reviews)
Alexis B
November 20, 2024
5 out of 5
Excellent service and good location.
Yitz B
November 14, 2024
5 out of 5
Great service
Sue A
November 01, 2024
5 out of 5
I want to thank Jordan M for her attentive assistance in helping me with my purchase today. She was well informed and guided me through the purchase and transference of my data. She was extremely polite and I couldn’t have done it without her! Kudos to Best Buy for great employees! I was also assisted by Bella with my screen saver! She expertly applied this as well. I couldn’t be more pleased with how great they were! Thanks so very much. Sue A
Anonymous
October 22, 2024
1 out of 5
Not only does best buy have the worst return policy, but they recently made all customer calls for the store be directed to people overseas. I called to see if I can put a hold and see if an item was actually at the store before I made the trip. They told me I had to buy the item first. Not doing business with best buy any longer, looks like another business deemed to go under.
Response from Best Buy
October 23, 2024
Hello and thanks for reaching out on Google.
We understand the frustration when a return is denied and you cannot get in touch with a store. We changed how we handle calling to stores a few years ago in an effort to free up store associates to help customers currently in-store.
Due to us using our each store as a warehouse for fulfilling online orders, our stores are unable to hold items for customers without an order being created. If looking to find the availability of an item in store, you can use our website or contact our support teams for more info. Otherwise, if you place an order online for store pickup, the store will then set aside the item for that order and notify you when it is ready or if the product is not available at that location. While an authorization is placed on your card when the order is placed, you are not actually charged until you pickup the order and can cancel store pickup orders at any time. See more here: https://www.bestbuy.com/site/help-topics/store-pickup/pcmcat204400050014.c?id=pcmcat204400050014
If you have any additional questions or feedback, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64344515.
Kindly,
^Graham