Best Buy Jersey City

Terrible experience, there is no way to contact anyone at this location. The phone number extension is not valid. Online customer support cannot transfer you. The AI chat agent won't connect you. It's like they go out of their way to make it impossible to get customer support even after they convince you to buy the expensive annual support package. Might as well request a charge back at this rate...

I am extremely disappointed and frustrated with Best Buy's return policy. I was hit with a $45 restocking fee simply for returning an item. That is an unreasonable amount of money to charge a customer who is returning a product. Best Buy may call it "policy," but having a policy does not automatically make it fair. Customers should not be blindsided by a $45 penalty for changing their mind or returning an item, particularly when the product is returned in good condition. Best Buy needs to take a serious look at this policy. A $45 restocking fee feels less like customer service and more like a penalty designed to discourage customers from making returns. I will seriously reconsider spending my money at Best Buy in the future. Customers deserve transparency, reasonable return policies, and to be treated fairly-not punished with Excessive Fees.

Best Buy is a good place to purchase good quality name brand electronics at good prices. In Hoboken the staff is knowledgeable, the staff is friendly, and the neighborhood is good. A very good experience. A variety of merchandise in all price ranges. A good experience.

Worst experience Ever-this store is Horrible INCOMPETENT STAFF/MANAGEMENT "Randy"+ more, staff screams over you, All pass buck--8 WEEKS & STILL NO REFUND- 2 Employee's told me(1 month later-6 MONTHS TO GET REFUND ON CREDIT CARD !!)call bank every 6 months! Store(All) septic tank--i CALLED BBBto handle this--my rating would be below 0 & RUN !!