Best Buy Levittown

0 stars. Horrible experience start to finish with everyone I came into contact with, save 1 employee from the TV section. It's a shame that in-store shopping has become such a nightmare, because I really prefer to avoid Amazon for large technology purchases. I ordered a outdoor and TV mount for a surprise for Father's Day, and relied on the "experts" there to assist me. All seemed well and the associate guided me to the parts I would need and made a Geek Squad appt so that it would be complete before the holiday. The TV we bought was delayed in shipping, which I understood but the team couldn't give me any update on when it would arrive. I was told to cancel the order and get a new TV, which I did. I was told to keep the appt for the Geek Squad the next day because they could at least assist in mounting the sound bar and mount. The Geek Squad arrived and informed me I had an indoor TV mount and they could not install anything without the TV. So infuriating, as I had at this point taken the day off of work and had also spent time both in stores and on the phone with customer service. Geek Squad said would send me the correct link, and then sent me a link for yet another incorrect part which I found out only after going to get at the store. I attempted to call customer service and was put on hold and lied to that a manager was in a meeting, wasting 1.5 hours of my time. I finally went to the store looking for some guidance and assistance and the staff also told me their manager was in a meeting. I said I'd wait to speak to them and the associate admitted he lied and that the manager was gone for the day. So unprofessional. Geek Squad eventually came and tried not to install the mount because of not having the right bolts. At this point, my husband, who the surprise/gift was for, showed the Geek Squad how to install the TV himself. The sound bar stopped working shortly after use. Crazy. The store takes no accountability for their mistakes, and couldn't put me in touch to anyone at Geek Squad who would be able to handle their mistakes. They work directly with Geek Squad but neither side wants to be associated with the other. The best they could do was a gift card to the store which I refused to take since I won't be giving them business anymore. I was provided the manager's email, and he offered me a partial refund (150 dollars for a 3,000 purchase- also unacceptable)... I have yet to receive it after multiple e-mails, so despite my patient nature, I am putting them on blast. TLDR- staff incompetent - not experts at all. Unfortunately not trustworthy when making large tech purchases. Store and phone customer service useless. Managers not taking accountability. Geek Squad looks for any excuse not to do job. DON'T SHOP HERE.

I came in to repurchase the same Ring camera I previously owned, as the wind had damaged and blown away the one I had. I brought the original camera with me and asked Hazel not once, but three times, whether the new one was the exact same model. I made it very clear I only wanted a replacement of the same product. However, instead of confirming, she upsold me a $150 camera when I originally paid $50. The only noticeable difference between the two was the battery. I also asked if the mounting bracket and wall hook were the same, since I didn’t want to damage my wall again. She assured me they were but when I got home, I found out that wasn’t true. When I returned to the store to exchange it, her attitude was extremely unprofessional. My elderly father, who wasn’t feeling well, was with me, so I chose not to escalate the situation or ask for a manager. Despite the store being open and nearly empty, no one else was available to assist or answer questions. Hazel slammed the camera down on the counter while processing my return and said, “This is the bad version, but whatever.” I told her clearly — I prefer this one, and her personal opinion was not needed. Sales staff should never push products they don’t fully understand, especially when the customer knows exactly what they’re asking for. If a manager is reading this: You have hundreds of negative reviews online. Instead of sitting behind a computer replying to them, maybe focus on fixing the in-store experience, properly training your employees, and actually being present on the floor to ensure customers leave happy. Without customers, there are no employees and without employees doing their job well, your store’s reputation will continue to decline

Good selection of what i was looking for and staff is very helpful

The saleswoman in Levittown who assisted my elderly mother with choosing and buying a new refrigerator was very professional and patient. She was a pleasure. Before meeting her, we went to Home Depot and PC Richards, both in Levittown. Mom almost bought from the woman at Home Depot but the only one my mom liked was on clearance and they won't deliver and remove the old unit even if you offer money. The men were childish, disrespectful jerks. PC Richard's didnt have a saleswoman and the salesman was a childish, disrespectful jerk too. I dont know how these guys make a living. As a former saleswoman myself, Ive heard it for way too many years. Seriously. Honestly. Women HATE making large purchases from salesmen. Mom's new refrigerator was delivered yesterday and the old one removed and went very well.