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Frequently Asked Questions About Best Buy Long Island City

How do I check product availability at the Long Island City Best Buy?
How do I check my order status?
My local Long Island City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Long Island City stores’ holiday hours?

Recent Reviews

4.2
(7731 reviews)
Jane R
June 10, 2026
1 out of 5
Went there wanted to Sampsung Galaxy s26 the salesperson said they only had the S26+ than the incompetent sales person said they had the s26 phone is various colors. I left very annoyed and ordered the phone on line. Next day I ordered a phone by the internet next day they said I got a partial order, this is crazy.Then it’s going to take 10 days to get a refund for the phone glass cover they didn’t have. The place is horrid lots f incompetent staff.
Response from Best Buy
June 10, 2026
Hi, Not having the amazing customer service that Best Buy is known to provide is upsetting. Let’s discuss your recent purchase. Feel free to connect on a private social media link. Mention review # 171143 when providing more details. Facebook (https://bby.me/FskvhB) Twitter/X (https://bby.me/1KMKph) Instagram (https://bby.me/3IivHt)
Kenneth L
June 06, 2026
5 out of 5
Ordered a TV online for curbside pickup. I gave them instructions as to where I was parked outside and someone came out with the 65” TV (it was huge with the packaging) and helped put it in the back of my SUV with tips to protect the screen.
Roseann M
June 05, 2026
1 out of 5
Horrible. Don't go here. Promised a delivery which never came. Should have gone to the competition.
David P
May 30, 2026
5 out of 5
Purchased a tv on delivery the delivery team broke the tv . I was advised to go to the store and speak to the manager Franco . Franco and senior sales Rudy took care of everything and provided exceptional customer service. This is the reason I will always be a loyal Best Buy customer. They go above and beyond to make the client feel good. Keep up the great work guys . I advise anyone to please speak to them for all your home theater needs .

About Best Buy Long Island City

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