espana1004
March 27, 2026
Walked in to buy the new Pokemon set and I was supposed to get the promotion card that came with it. I asked the worker if she had any, she said no and hid them under her keyboard. Unprofessional, workers should not be hiding them if they are working so they could later take them.
Response from Best Buy
March 27, 2026
Thanks for sharing your experience with us. We're concerned to hear about this situation and can understand your frustration with not receiving the card. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/UT01og), Twitter/X (https://bby.me/LTJVPe), or Instagram (https://bby.me/WkzzpD) and mention your "Google review #135453," we'll be happy to look into this with you.
Mis Dawn is absolutely wonderful! She went above and beyond to help me. I wish I could give her a thousand stars, not just five! 🌹🎓💎👌👏 by: Victor
Great store and workers . I love shopping at Best Buy’s even better if you have a membership for savings as well as protection plans on almost all of most products. I’ll recommend it if your buying a lot of electronics comes in handy .