Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4162 reviews)
Robert R
August 08, 2025
5 out of 5
Drove from batavia to this store, I didn't catch the gentleman's name but he was working at the online order pickup desk. Very fast and efficient. He was also very polite. Thank you best buy of West Henrietta.
Travis H
August 08, 2025
5 out of 5
Best store for electronics they have pretty good deals on a lot of different stuff in store including tvs
Sven D
August 07, 2025
1 out of 5
This store unfortunately doesn't honor Best Buy offical advertised promotions, I ended up returning my Switch 2 since I got scammed on the launch day coin :/ I'll only ever return items to this location in the future
Thom S
July 31, 2025
5 out of 5
Sale item, portable room air conditioner was in stock and abundantly displayed on front aisle. In and out in 15 minutes. Efficient, courteous and priced well