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Best Buy Henrietta
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4226 reviews)
Elena B
December 17, 2025
1 out of 5
Would not recommend - scheduled a delivery & installation time for washer/ dryer without talking to me, just sent an email notification. Then rescheduled for a 10 days later because of a internal delay, again without talking to me. When I called customer service would not work with me to have it delivered sooner or connect me to a manager/ supervisor. I guess I'm done with Best Buy, I expected better.
Mini R
December 15, 2025
3 out of 5
I knew more about the computers than the employees working the it section and despite telling them exactly what I was looking for, the gentleman who came to help me had to get two other people to help him help me... These poor kids are just not being trained well. Management needs to step up and actually pay more money to train their employees. Please stop skimping on training. And please pay your employees more. They're all so tired. Decent selection for this time of the year, but their inventory online does not match what is actively available in store.
Response from Best Buy
December 15, 2025
Hey there, Mini.
Getting knowledgeable help while shopping for a new computer is definitely important. If you still need some help, please send us a message on social media. Be sure to include your review number, 88510, when reaching out. We appreciate your time.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Mookie B
December 14, 2025
5 out of 5
Very knowledgeable & helpful staff.
Michael B
December 12, 2025
4 out of 5
It was fine but its still a big box store