Lalita T
February 19, 2026
IMPROPER DASHCAM INSTALLATION! I have had the worst experience with the auto tech. I was told by tech John W that my brand new in the package Land Rover Dashcash was defective....He had me convinced, he 🔌 the device into a c-type charger & said "see it does not work." John W was more interested in how much it would have cost me if I had the dashcam installed at the dealership then doing his job. Needless to say I took the dashcam back to the dealership & found out the incompetent Autotech John W installed the device incorrectly, which made lights come on in my truck. I will never use their services again. After John W installed it incorrectly I received a text message cancelling my appointment that I already had very weird.
Response from Best Buy
February 19, 2026
Hello, Lalita,
We appreciate you taking the time to share your feedback. Having your dashcam installed improperly is never great, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/ob022d), Twitter/X (https://bby.me/3si6ho), or Instagram (https://bby.me/2k9069). Please reference Google Review #119262.
Kevin was very knowledgeable and told us the differences between QLED and OLED in various TV's. Based on his information we decided to buy the Sony Bravia 8 because of the better sound it has. Of course we bought the Sound Bar package. We took advantage of the special sale today.
Jordan M
February 07, 2026
I called customer service to get a quote on fixing my AirPod maxes. The man over the phone gave me an exact number and told me to come into the store. After completely wasting my time, I drove 20 minutes to this Best Buy and I was told straight up they don’t fix AirPod maxes. I explained to them customer service told me to come in and all I was told was “sorry.” Are you kidding me? Complete waste of my time, stop lying to your customers.