Where to I begin! We purchase a $2000 fridge about 4 months ago and we have the total tech program. After a month we noticed the door slamming and in the past we were able to call total tach geek squad and they would schedule a time for someone to come out. Not in this case. First I sat on hold forever with their 800 number so I tried a chat and I was told the following to my suprise: Thanks for confirming Daniel, I was able to take a look at your previous cases and I see that you are looking to get your fridge repaired, as the door keeps slamming and needs a part.
In this case the store would not be able to set up a repair appointment for you either. The first year for any repair goes through the manufacturer. I can still ask the store to give you a call, but I wanted to let you know that as well.
So what is Total Tech good for? Now i need to find the manufactures number and schedule something with them. So from what I can see, each year Total Tech gives you less and less. Not a good look at all Best Buy. I think I will cancel the dryer we just bought last week AND the Total tech. If losing a life-long customer was your goal, you succeeded!
Response from Best Buy
December 13, 2025
Hi there!
Thank you for taking the time to leave feedback for us regarding your recent service request. We certainly want you to see the value in your My Best Buy Total membership.
If you would like us to look into this matter closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/klte0q), X (https://bby.me/d5b4r6), or Instagram (https://bby.me/y1qbvq).
Be sure to mention “Google review #87516” in your social media message.
We look forward to assisting you!
Sharayah G
December 08, 2025
Love making major electronics purchases at Best Buy. Open-box deals are great and they’re always super reasonable when it comes to returns, replacements, or repairs. Another great experience tonight after purchasing an item, discovering that it wouldn’t work for me, and returning an hour later. This is going to sound like AI, but I really trust Best Buy as a company!