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Frequently Asked Questions About Best Buy Youngstown

How do I check product availability at the Youngstown Best Buy?
How do I check my order status?
My local Youngstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Youngstown stores’ holiday hours?

Recent Reviews

4.1
(2357 reviews)
Janice D
December 13, 2025
1 out of 5
Very disappointed with the unprofessional service from Best Buy. I purchased a new refrigerator and paid $49.95 extra to haul my old fridge away. New one was delivered 12/6, contractor hired by Best Buy refused to haul my old refrigerator away, he said it was “too heavy”! I called and rescheduled, had to wait A WEEK LATER. Appointment was scheduled for today, 12/13, with their arrival time 3-7pm. I kept tracking their location as time got closer. They were 15 MINUTES AWAY, arrival time showing 5:41 pm , I refreshed my browser a few minutes later all for it to state I had no appointment scheduled. Immediately called customer service, was hung up on twice!!! Called back third time spoke with a manager from Geek Squad, he agreed it was not right, it was unprofessional, and I had every right to be upset. He offered me another appointment but having to wait 5 more days!!! I’m so over the frustration by this point. I canceled and requested a refund. I will find someone else to recycle my old refrigerator and I definitely will not be purchasing anything more from Best Buy. They have lost my business. Also forgot to mention the contractor kept my water line kit that came with refrigerator. Even though I didn’t want it hooked up currently does not mean it was his to take!! I may have wanted to use it in the future, if so I will have to purchase one! SMH!!
Response from Best Buy
December 14, 2025
Hello, Thank you for the review. We understand your frustration with our haul away. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 87712.
Alana M
December 13, 2025
5 out of 5
Went in for an issue with my Nintendo switch 1 and I couldn't get the a joy on I bought elsewhere to connect so I returned those and went to best buy for help. Eric (with geek squad?) was completely amazing! He helped me find and connect a pair of joycons to my switch he answered all of my questions he listened to the explanation of what I've done so far to try to get any pairs to connect he was completely patient with me (I'm horrible with electronics) and was very kind during the entire process. A process that I had been working on trying to figure out for almost 3 hours today (between myself and the other company) turned into a 15 minute fix with him. Thank you so much Eric. 10 out of 10 would recommend.
Joe W
December 13, 2025
1 out of 5
Best buy is on the same route as circuit city ugh
Response from Best Buy
December 13, 2025
Hey, Joe, This is far from the perception that we want our customers to have. Please let us know what we can do to improve your experience by sending us a private message on social media. We would be happy to chat with you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please reference the phrase “Google review #87243” when reaching out.
Thomas J
December 13, 2025
4 out of 5
Great selection. Poor customer service

About Best Buy Youngstown

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