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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2524 reviews)
a c
August 13, 2025
2 out of 5
Did have anything I needed. Pretty dead best buy
Quest 4
August 12, 2025
5 out of 5
Love best buy
Mike B
August 08, 2025
1 out of 5
Sold me the defective AirPods and I was told I had a month to return things. Upon return, they said it was only a two week time period and that if I was a plus member, it would’ve covered it. They would not help me at all.
Response from Best Buy
August 08, 2025
Hi, Mike,
Thank you for your feedback. I understand your frustration with your AirPods. While the product itself is manufactured by Apple, we strive to provide a positive experience for our customers, regardless of the brand. Our Returns Promise is 15 days as indicated on your purchase receipt and can be found at https://bby.me/zs2mlw. There are also options for assistance with the manufacturer's warranty. You can view more information about that here: https://bby.me/nhtv0v.
We'd like to help in any way we can. Please send us a private message or DM on Facebook (https://bby.me/sn1ept), Instagram (https://bby.me/6vgduo), or Twitter/X (https://bby.me/wr0i4j) so we can explore potential solutions. Be sure to mention your Google review 26290.
Kind regards,
^Pre
edward e
August 07, 2025
5 out of 5
My go to for electronics