We came here for keyboard issues for Chromebook. Geek squad was not helpful nor capable. They said that they could not fix it, and had to ship it out to the 3rd party repair. It will cost a lot and will take more a week to 10 days. Geek Squad actually told us to go to Ubreakifix. So we did. Ubreakifix was knowledgeable and helpful. They fixed it in 10 min. Going forward, I will never come to Geek Squad anymore. I’ll just go to Ubreakifix. Way better.
Response from Best Buy
October 28, 2025
Hello, Jen,
Thank you for reaching out to us and sharing your feedback here. We Understand how important a working computer can be, and we would be happy to take a closer look into this with you to document your feedback for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review # 61710.
Facebook (https://bby.me/utn22c)
Twitter/X (https://bby.me/phfngc)
Instagram (https://bby.me/rbo22k)
We look forward to assisting you there.
The geek squad here is fantastic. I needed my computer fixed and they did it no hassle.
Chris the store supervisor here is simply amazing. He absolutely goes above and beyond to problem solve and fix any issue you’re having. He absolutely deserves a raise and I hope a higher up from Best Buy sees this and reaches out to him about his incredible customer service. People like him are very few and far between. Thank you again for problem solving my order issues and having me leave a very happy customer.
We wanted to send a special thank you to Chris and Austin. You both went above and beyond to help us. You both were able to make our experience as seamless as possible. Thank you again!!!