Best Buy Quakertown

I'm doing this review for Diane cheer. (here is her Experience) First of all, it is not acceptable that when you call on the phone trying to reach a specific store, that you get connected to what is probably someone in India. They hem and haw and waste your time, trying to get your email, etc. and claiming they will reserve what you want at the store for you. We found out that none of this is necessary. If you want to actually talk to a person at the store location you are going to, find out their extension number ahead of time. A word to BEST BUY CORPORATE BRASS - ditch the foreign answering service and put out money for a real phone answerer at each store, along with providing them with a few extra employees in the store. Also, many people still collect movie DVD's. Why did you get rid of them? Now, for my real issue - a few weeks ago, I went to purchase a Nokia flip phone at the Quakertown, PA Best Buy. The man who helped us in the store was very knowledgeable and helpful. Days later, we realized that the section to put the Sim card in, did not lock properly. We took it back to the store, within the accepted time frame, with the receipt. The man who sold us the phone was not there. They seemed to be clearly short-staffed with more than one thing at a time going on. There seemed to be only one employee that knew how to help us with the Sim card lock issue. He fiddled with it for a bit and finally said that he thought it would be okay because the battery would hold the Sim card in place! Huh? Clearly, the lock was NOT working properly. I asked if we could see another phone to see if the problem was the same and he said that then we would have to pay a $45.00 restocking fee. Huh? I have a faulty phone and I have to pay a restocking fee to see if another phone has the same fault? If you don't open the phone, how do you see if it is working properly? For some reason, my daughter and I lamely accepted what this employee said and walked out the door with our faulty phone. We then both agreed that it was not cool and this guy clearly did not really want to be bothered because he probably had something else he needed to do. The next day we took the faulty phone into the Allentown, PA Best Buy. The 2 young women there were so helpful. They also fiddled with the Sim card lock for a long time, making sure that it was faulty before they exchanged it for another phone, because they stated that they did not want us to pay a $45.00 restocking fee for nothing. They agreed our phone was faulty. It was exchanged for another phone whose Sim card location locked perfectly. Kudos and way to go, employees at Allentown Best Buy!

Quiet store. Big fan. Got in and got out.. TVs as far as the eyes can see

I places an order online. When I went to pick it up they said they didn’t have it…they did. I couldn’t take it home because the system said they didn’t have it so I had to cancel and reorder. Even though it was IN THE STORE. I have to wait 5 days to pick it up because the system thinks they don’t have it. The item was right there on the counter but I couldn’t take it.

Seriously bad phone service. Do not recommend.