Avoid this store at all costs, especially around 8:30 PM. They close in half an hour, and they won’t lift a finger to help you whatsoever.
That female manager — or honestly, I’m not even sure if she is a woman — is extremely rude. She lies blatantly without even checking the inventory, claims items are out of stock right away. Then she walks off to chat and joke around with a group of young male staff, completely ignoring the three of us customers.
I’ve had this exact bad experience on two separate visits. It makes you wonder whether this is a Best Buy or some nightclub.
Couldn't get good help, they all walk around without a care in the world! The person that waited on me looked at pictures on her phone!!
While!! Waiting on me!
07 01 2026, Last time I was there! The young man took good care of me!
Response from Best Buy
July 01, 2026
Thank you for sharing your feedback with us, Matthew. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/jkkLmX), X/Twitter (https://bby.me/kuHnT0) or Facebook (https://www. https://bby.me/7tXMQG) with the full details of your experience. Also add Google Review 180912. We look forward to hearing from you.
Had the Samsung galaxy s26 ultra on sale on June 29th, on their website, never said it was ending at midnight. I drive all the way down here 35 min drive the next day, and too bad so sad, no sale, full price. They would not honor it. I checked it last night and decided to get in-person and not have a $1,000 phone shipped to house. Don't waste your time or money here. It's the next Circuit City, I'd hate someone to buy something of high value only for them to go out of business and you are out of any warranty. They are well on their way to it, with business practice like that.
Response from Best Buy
June 29, 2026
Hello, John,
Thank you for taking time out of your day to share your feedback. Missing out on a great sales price is never ideal, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/YoL50q), Twitter/X (https://bby.me/gkDVeE), or Instagram (https://bby.me/6vQggW). Please reference Google Review, #180064.
Car audio X-perts...I greatly appreciate the professionalism that was offered in (Whitehall)🫡