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Frequently Asked Questions About Best Buy Wilkes Barre

How do I check product availability at the Wilkes Barre Best Buy?
How do I check my order status?
My local Wilkes Barre Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Wilkes Barre stores’ holiday hours?

Recent Reviews

4.2
(2678 reviews)
Daniel C
May 05, 2026
1 out of 5
I came here to get mt Google pixel ear buds looked at.....it's on warranty..no poke mon ....the line to see best buy customer service is full of Pokémon....man I told them I live 50 miles away can anyone help me ha got looks...and have a seat ..store just opened...wow nice way to treat a customer
Response from Best Buy
May 05, 2026
Hello, Thank you for the review. We understand your concern with being able to receive help, in a timely manner. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 148989
John
April 27, 2026
5 out of 5
Great staff!
Rio V
April 21, 2026
4 out of 5
The store was good, had lots of stuff. Came in cause I needed an unlocked phone. Only 4 stars cause they don't ask if you want to make an account they just ask for your info and make one at checkout for you. I think that is absolutely disgusting and scummy behavior so I will never shop here again. However minus that it was a nice store and the workers were all very friendly.
mrmojo1007
April 15, 2026
1 out of 5
Why is the website so slow? So very annoying to use and the last thing I want is a Best buy app on my phone. Improve the website experience.
Response from Best Buy
April 16, 2026
Hello! Thank you for your feedback on your https://bby.me/s9DgzU experience. For support with any related questions or concerns, feel free to connect with us at Facebook: https://bby.me/pOySoM, Instagram: https://bby.me/KgzpOK, Twitter/X: https://bby.me/IVyOUO. Be sure to mention this is regarding my Google review 142135 in the details. ^Pre

About Best Buy Wilkes Barre

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