Frequently Asked Questions About Best Buy Wilkes Barre
How do I check product availability at the Wilkes Barre Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilkes Barre Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilkes Barre stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilkes Barre Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2678 reviews)
Daniel C
May 05, 2026
1 out of 5
I came here to get mt Google pixel ear buds looked at.....it's on warranty..no poke mon ....the line to see best buy customer service is full of Pokémon....man I told them I live 50 miles away can anyone help me ha got looks...and have a seat ..store just opened...wow nice way to treat a customer
Response from Best Buy
May 05, 2026
Hello,
Thank you for the review. We understand your concern with being able to receive help, in a timely manner.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 148989
John
April 27, 2026
5 out of 5
Great staff!
Rio V
April 21, 2026
4 out of 5
The store was good, had lots of stuff. Came in cause I needed an unlocked phone. Only 4 stars cause they don't ask if you want to make an account they just ask for your info and make one at checkout for you. I think that is absolutely disgusting and scummy behavior so I will never shop here again. However minus that it was a nice store and the workers were all very friendly.
mrmojo1007
April 15, 2026
1 out of 5
Why is the website so slow? So very annoying to use and the last thing I want is a Best buy app on my phone. Improve the website experience.
Response from Best Buy
April 16, 2026
Hello!
Thank you for your feedback on your https://bby.me/s9DgzU experience. For support with any related questions or concerns, feel free to connect with us at Facebook: https://bby.me/pOySoM, Instagram: https://bby.me/KgzpOK, Twitter/X: https://bby.me/IVyOUO.
Be sure to mention this is regarding my Google review 142135 in the details.
^Pre