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Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Abilene
How do I check product availability at the Abilene Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Abilene Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Abilene stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Abilene Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2259 reviews)
B
March 29, 2026
3 out of 5
We’ve been updating a gaming computer and luckily this Best Buy has actually had everything in stock that we’ve needed to purchase to do so. More employees available would be nice, as we’ve had to wait 30 minutes for someone to be available just to unlock a cabinet for us to purchase a graphics card.
Response from Best Buy
March 29, 2026
Hello B,
We can see why you’d be upset if you had do have an excessive wait trying to purchase your items. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #136261 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/VzrIw2)
• Twitter/X (https://bby.me/hpxHWv)
• Instagram (https://bby.me/cLo7cw)
Diane B
March 28, 2026
1 out of 5
Like being ignored? This is the place for you! Walked up to 3 employees gathered on an aisle chatting this morning. Went totally unacknowledged! Wonder why we buy from Amazon? That's why :(
Response from Best Buy
March 28, 2026
Hello, Diane,
Being ignored while visiting our Abilene, TX Best Buy is not the experience we would want for any of our customers. If you would like support please reach out to us on any of our social media profiles below with Review 135822 for support.
^ Tommy
Tylerl L
March 27, 2026
1 out of 5
Do not trust the people here, they will sell you geek squad protection and not honor it!
Response from Best Buy
March 27, 2026
Hi there, Tylerl,
Thanks for taking the time to leave a review. I can certainly understand wanting support with a Geek Squad Protection Plan.
If you require support, please send us a private message on social media. We would be happy to help on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please reference the phrase “Google review #135309” when reaching out on social media.
Steven B
March 26, 2026
1 out of 5
I was trying to find toner so I asked customer assistance to no avail. The lady kept saying she needs the phone number of who purchased the printer. I showed her a picture of the toner details but she claimed she can't look it up that way. WHAT?!
She doesn't know what she is doing!
I went to Office Depot, showed the employee the same picture. I was out of there with toner, satisfied in less than 3 minutes.
Response from Best Buy
March 26, 2026
Hi, Steven,
Thank you for leaving a review regarding your recent visit. I can understand expecting assistance locating a product.
Please send us a private message on social media if you are still in need of product assistance. We would be happy to help you locate this product on any of the following platforms: Facebook (https://bby.me/2Xe3qV), Twitter/X (https://bby.me/dLHYwk), or Instagram (https://bby.me/DAcTny).
Please be sure to mention the phrase “Google review #135013” when reaching out.