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Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Frequently Asked Questions About Best Buy Abilene
How do I check product availability at the Abilene Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Abilene Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Abilene stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Abilene Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2200 reviews)
C. S
November 09, 2025
5 out of 5
Great experience, Rob was Awesome!
Justin S
November 03, 2025
1 out of 5
Lost a $2,000 sale — and $10,000 in future business due to one disrespectful employee
On 11/3, a business partner and I came in to purchase an 85” TV, ready to buy on the spot. After waiting quite a while for assistance, the TV sales associate Robert finally arrived and immediately came across as rude and dismissive.
We explained exactly what we wanted, but instead of helping, he told us our choice was “bad” and pushed a different model that was clearly not what we were looking for. He also insisted that the TV wouldn’t fit in our SUV — even after we told him it absolutely would.
Tired of the attitude and lack of respect from Robert we left and went straight to Sam’s Club, where we purchased the exact TV we wanted. And yes — it fit perfectly in the SUV, just like we said.
It’s unfortunate for Best Buy, because we had plans to make several more large purchases — easily another $10,000 in future business — but this experience completely changed our minds.
detra p
October 28, 2025
5 out of 5
Great everything
Bradley C
October 26, 2025
5 out of 5
This store is great! I really enjoy that they still have brick and mortar locations. I just prefer buying in person over online and I'm glad some places haven't gone to purely on line. They have very helpful staff as well.